How much does a Technical Support Representative II make in Boston, MA? The average Technical Support Representative II salary in Boston, MA is $51,648 as of June 28, 2020, but the range typically falls between $43,067 and $61,114. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Technical Support Representative II
Technical Support Representative II provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative II possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Technical Support Representative II typically requires 1-3 years of related experience. (Copyright 2020 Salary.com)... View full job description
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Kosmos Energy Ltd.
Fiscal Year Ended in 2019
What does a Technical Support Representative II do?
Technical Support Representative II in Adairsville, GA
Support Regional Sales Managers (RSM) and After-sales Support Managers (ASM) with any technical support or knowledge needed to improve customer service and sales initiative performance.
February 24, 2020
Follow up and close open tasks in a timely manner.
March 28, 2020
Technical Support Representative II in Alpharetta, GA
Attend and participate in company and or customer meetings as required.
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Representative II in Boston, MA. The base salary for Technical Support Representative II ranges from $43,067 to $61,114 with the average base salary of $51,648. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,296 to $63,478 with the average total cash compensation of $52,370.