How much does a Technical Customer Support Representative II make in Concord, NH? The average Technical Customer Support Representative II salary in Concord, NH is $48,958 as of February 26, 2024, but the range typically falls between $43,491 and $55,371. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Customer Support Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Representative II Salary $38,513 Concord,NH February 26, 2024
25th Percentile Technical Customer Support Representative II Salary $43,491 Concord,NH February 26, 2024
50th Percentile Technical Customer Support Representative II Salary $48,958 Concord,NH February 26, 2024
75th Percentile Technical Customer Support Representative II Salary $55,371 Concord,NH February 26, 2024
90th Percentile Technical Customer Support Representative II Salary $61,210 Concord,NH February 26, 2024
25% $43,491 10% $38,513 90% $61,210 75% $55,371 $48,958 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Computer Science: Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to practical disciplines.

Customer Service 14.47%
Microsoft Office 1.78%
Computer Science 0.92%
Others 82.83%

Job Description for Technical Customer Support Representative II

Technical Customer Support Representative II provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative II possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Technical Customer Support Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Representative II in Concord, NH

Career Path for Technical Customer Support Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Representative II, the first career path typically progresses to Technical Communicator.

Additionally, the second career path typically starts with a Technical Customer Support Representative III position, and then progresses to Technical Customer Support Team Leader.

Those that have already made the climb...
Dean Tinsley, Former Senior Vice President, Operations
Civitas Resources, Inc., an exploration and production company, focuses on the acquisition, development, and production of oil and natural gas in the Rocky Mountain region, primarily in the Wattenberg Field of the Denver-Julesburg Basin of Colorado. The company was formerly known as Bonanza Creek Energy, Inc. Civitas R... More
Fiscal Year Ended in 2022
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Technical Customer Support Representative II salary varies from city to city. Compared with national average salary of Technical Customer Support Representative II, the highest Technical Customer Support Representative II salary is in San Francisco, CA, where the Technical Customer Support Representative II salary is 25.0% above. The lowest Technical Customer Support Representative II salary is in Miami, FL, where the Technical Customer Support Representative II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Technical Customer Support Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
43491
55371
48958

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44168
56760
49885
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative II in Concord, NH. The base salary for Technical Customer Support Representative II ranges from $43,491 to $55,371 with the average base salary of $48,958. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,168 to $56,760 with the average total cash compensation of $49,885.
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43491
55371

 

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About Concord, New Hampshire    Concord is located at 43°12′24″N 71°32′17″W / 43.20667°N 71.53806°W / 43.20667; -71.53806 (43.2070, −71.5371). According to the United States Censu....More

Concord, New Hampshire  area prices were up 1.4% from a year ago    View the Cost of Living in Concord, New Hampshire

Technical Customer Support Representative II Salary in popular cities: ManchesterNashuaDerry

Skills associated with Technical Customer Support Representative II: Customer Support Policies, Standards and Procedures, Customer Relationship Management (CRM) software, Customer Interaction, Tier 2 Support ...More

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