Technical Support Representative II Salary in District of Columbia

How much does a Technical Support Representative II make in District of Columbia? The average Technical Support Representative II salary in District of Columbia is $50,439 as of January 20, 2020, but the range typically falls between $42,054 and $59,681. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $42,054 10% $34,421 90% $68,095 75% $59,681 $50,439 50%(Median)
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Job Description

Technical Support Representative II provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative II possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Technical Support Representative II typically requires 1-3 years of related experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $50,185 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $50,185 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $50,185 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $50,185 Date Updated January 20, 2020
Job Openings for Technical Support Representative II in District of Columbia
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