How much does a Technical Customer Support Representative II make in Idaho? The average Technical Customer Support Representative II salary in Idaho is $44,295 as of February 26, 2024, but the range typically falls between $39,348 and $50,097. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Technical Customer Support Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Representative II Salary $34,845 ID February 26, 2024
25th Percentile Technical Customer Support Representative II Salary $39,348 ID February 26, 2024
50th Percentile Technical Customer Support Representative II Salary $44,295 ID February 26, 2024
75th Percentile Technical Customer Support Representative II Salary $50,097 ID February 26, 2024
90th Percentile Technical Customer Support Representative II Salary $55,380 ID February 26, 2024
25% $39,348 10% $34,845 90% $55,380 75% $50,097 $44,295 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Computer Science: Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to practical disciplines.

Customer Service 14.47%
Microsoft Office 1.78%
Computer Science 0.92%
Others 82.83%

Job Description for Technical Customer Support Representative II

Technical Customer Support Representative II provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative II possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Technical Customer Support Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Representative II in Idaho

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Location Avg. Salary Date Updated
Location Aberdeen, ID Avg. Salary $40,743 Date Updated February 26, 2024
Location Ahsahka, ID Avg. Salary $46,582 Date Updated February 26, 2024
Location Albion, ID Avg. Salary $40,695 Date Updated February 26, 2024
Location Almo, ID Avg. Salary $40,695 Date Updated February 26, 2024
Location American Falls, ID Avg. Salary $40,743 Date Updated February 26, 2024
Location Arbon, ID Avg. Salary $40,743 Date Updated February 26, 2024
Location Arco, ID Avg. Salary $41,698 Date Updated February 26, 2024
Location Arimo, ID Avg. Salary $40,743 Date Updated February 26, 2024
Location Ashton, ID Avg. Salary $48,266 Date Updated February 26, 2024
Location Athol, ID Avg. Salary $46,582 Date Updated February 26, 2024

Career Path for Technical Customer Support Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Representative II, the first career path typically progresses to Technical Communicator.

Additionally, the second career path typically starts with a Technical Customer Support Representative III position, and then progresses to Technical Customer Support Team Leader.

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Technical Customer Support Representative II Salary in Idaho
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