Technical Support Representative II Salary in Massachusetts

How much does a Technical Support Representative II make in Massachusetts? The average Technical Support Representative II salary in Massachusetts is $48,974 as of September 26, 2019, but the range typically falls between $40,831 and $57,950. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Massachusetts

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

Skills Associated with Technical Support Representative II: Remote Support, Product Support, Tier 2 Support, Technical Support ...More

Popular jobs: Physical Therapist, Actuary I, Aerospace Engineer I

Salary estimation for Technical Support Representative II at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN INC, KOSMOS ENERGY LTD

Jobs with a similar salary range to Technical Support Representative II : Desktop Support Specialist, Buyer Support Specialist, Client Support Specialist

Job Description

Technical Support Representative II provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative II possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Technical Support Representative II typically requires 1-3 years of related experience. (Copyright 2019 Salary.com)

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $47,669 Date Updated September 26, 2019
Location Barnstable, MA Avg. Salary $47,467 Date Updated September 26, 2019
Location Fitchburg, MA Avg. Salary $48,107 Date Updated September 26, 2019
Location Hyannis, MA Avg. Salary $47,296 Date Updated September 26, 2019
Location Leominster, MA Avg. Salary $47,294 Date Updated September 26, 2019
Location Malden, MA Avg. Salary $50,806 Date Updated September 26, 2019
Location Methuen, MA Avg. Salary $47,714 Date Updated September 26, 2019
Location Newton, MA Avg. Salary $50,806 Date Updated September 26, 2019
Location Revere, MA Avg. Salary $50,806 Date Updated September 26, 2019
Location Weymouth, MA Avg. Salary $48,749 Date Updated September 26, 2019
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