New Brunswick Technical Support Representative II Salaries

    • How much does a Technical Support Representative II make in New Brunswick? New Brunswick Technical Support Representative II salaries vary greatly from town to town. See below for Technical Support Representative II salaries, bonus and benefits information for 2 cities in the New Brunswick area.
Technical Support Representative II's Annual Base Salary
Job Title Salary Location Date Updated
Technical Support Representative II C$49,906 Fredericton, NB February 26, 2021
Technical Support Representative II C$48,162 Moncton, NB February 26, 2021
    • Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience.

      Alternate Job Titles: Technical Support - Tier 2,Technical Support Specialist, Experienced
      Categories: Customer Services