Prince Edward Island Technical Support Representative II Salaries
How much does a Technical Support Representative II make in Prince Edward Island? Prince Edward IslandTechnical Support Representative II salaries vary greatly from town to town. See below for Technical Support Representative II salaries, bonus and benefits information for 1 city in the Prince Edward Island area.
Technical Support Representative II's Annual Base Salary
Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience.
Alternate Job Titles: Technical Support - Tier 2,Technical Support Specialist, Experienced