How much does a Technical Customer Support Representative III make in New Jersey? The average Technical Customer Support Representative III salary in New Jersey is $63,783 as of February 26, 2024, but the range typically falls between $55,996 and $73,135. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Technical Customer Support Representative III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Representative III Salary $48,906 NJ February 26, 2024
25th Percentile Technical Customer Support Representative III Salary $55,996 NJ February 26, 2024
50th Percentile Technical Customer Support Representative III Salary $63,783 NJ February 26, 2024
75th Percentile Technical Customer Support Representative III Salary $73,135 NJ February 26, 2024
90th Percentile Technical Customer Support Representative III Salary $81,649 NJ February 26, 2024
25% $55,996 10% $48,906 90% $81,649 75% $73,135 $63,783 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Representative III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Credit Card: A credit card is a type of credit facility, provided by banks that allow customers to borrow funds within a pre-approved credit limit.

3.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

Customer Service 10.57%
Credit Card 2.39%
Futures 1.3%
Others 85.74%

Job Description for Technical Customer Support Representative III

Technical Customer Support Representative III provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative III provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative III may train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Technical Customer Support Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Representative III in New Jersey

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Location Avg. Salary Date Updated
Location Bayonne, NJ Avg. Salary $65,585 Date Updated February 26, 2024
Location Bergenfield, NJ Avg. Salary $66,744 Date Updated February 26, 2024
Location Bloomfield, NJ Avg. Salary $66,802 Date Updated February 26, 2024
Location East Brunswick, NJ Avg. Salary $65,504 Date Updated February 26, 2024
Location Hoboken, NJ Avg. Salary $68,076 Date Updated February 26, 2024
Location Irvington, NJ Avg. Salary $65,585 Date Updated February 26, 2024
Location Lakewood, NJ Avg. Salary $64,653 Date Updated February 26, 2024
Location Middlesex, NJ Avg. Salary $65,006 Date Updated February 26, 2024
Location Passaic, NJ Avg. Salary $66,802 Date Updated February 26, 2024
Location Union, NJ Avg. Salary $65,585 Date Updated February 26, 2024

Career Path for Technical Customer Support Representative III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Representative III, the upper level is Technical Customer Support Team Leader and then progresses to Technical Customer Support Supervisor.

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Technical Customer Support Representative III Salary in New Jersey
Technical Customer Support Representative III Salary Graph, Regional Distribution and Summary