Technical Customer Support Team Leader Salary in Maryland

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Technical Customer Support Team Leader Salary in Maryland

How much does a Technical Customer Support Team Leader make in Maryland? The average Technical Customer Support Team Leader salary in Maryland is $78,179 as of March 26, 2024, but the range typically falls between $67,712 and $91,504. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Technical Customer Support Team Leader Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Team Leader Salary $58,182 MD March 26, 2024
25th Percentile Technical Customer Support Team Leader Salary $67,712 MD March 26, 2024
50th Percentile Technical Customer Support Team Leader Salary $78,179 MD March 26, 2024
75th Percentile Technical Customer Support Team Leader Salary $91,504 MD March 26, 2024
90th Percentile Technical Customer Support Team Leader Salary $103,635 MD March 26, 2024
25% $67,712 10% $58,182 90% $103,635 75% $91,504 $78,179 50%(Median) Didn’t find job title? Click
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Technical Customer Care Supervisor

HOMELAND LLC - Bloomington, MN

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Reimbursement Resource Team Leader

Millennium Physician Group - Fort Myers, FL

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What skills does a Technical Customer Support Team Leader need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.

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Leadership 9.76%
Microsoft Office 1.57%
Quality Assurance 1.16%
Others 87.51%

Job Description for Technical Customer Support Team Leader

Technical Customer Support Team Leader leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Customer Support Team Leader possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Customer Support Team Leader monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Customer Support Team Leader typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Team Leader in Maryland

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $77,951 Date Updated March 26, 2024
Location Abell, MD Avg. Salary $84,018 Date Updated March 26, 2024
Location Aberdeen, MD Avg. Salary $76,359 Date Updated March 26, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $76,814 Date Updated March 26, 2024
Location Abingdon, MD Avg. Salary $76,435 Date Updated March 26, 2024
Location Accident, MD Avg. Salary $67,866 Date Updated March 26, 2024
Location Accokeek, MD Avg. Salary $84,245 Date Updated March 26, 2024
Location Adamstown, MD Avg. Salary $82,425 Date Updated March 26, 2024
Location Allen, MD Avg. Salary $80,605 Date Updated March 26, 2024
Location Andrews Air Force Base, MD Avg. Salary $84,397 Date Updated March 26, 2024

Career Path for Technical Customer Support Team Leader

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Team Leader, the upper level is Technical Customer Support Supervisor and then progresses to Technical Customer Support Manager.

Technical Customer Support Team Leader
Technical Customer Support Supervisor
Technical Customer Support Manager
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About Maryland    Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More

Skills associated with Technical Customer Support Team Leader: Tier 2 Support, Customer Interaction, Tier 3 Support, Technical Support ...More

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Salary estimation for Technical Customer Support Team Leader at companies like : HubHealth, Scabal USA Inc, Nfp Healthcare Industry Insurance Services Inc

Technical Customer Support Team Leader Salary in Maryland
Technical Customer Support Team Leader Salary Graph, Regional Distribution and Summary