How much does a Technical Customer Support Team Leader make in Smyrna, DE? The average Technical Customer Support Team Leader salary in Smyrna, DE is $79,442 as of February 26, 2024, but the range typically falls between $68,804 and $92,984. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Customer Support Team Leader Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Team Leader Salary $59,120 Smyrna,DE February 26, 2024
25th Percentile Technical Customer Support Team Leader Salary $68,804 Smyrna,DE February 26, 2024
50th Percentile Technical Customer Support Team Leader Salary $79,442 Smyrna,DE February 26, 2024
75th Percentile Technical Customer Support Team Leader Salary $92,984 Smyrna,DE February 26, 2024
90th Percentile Technical Customer Support Team Leader Salary $105,314 Smyrna,DE February 26, 2024
25% $68,804 10% $59,120 90% $105,314 75% $92,984 $79,442 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Team Leader need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.

Leadership 9.76%
Microsoft Office 1.57%
Quality Assurance 1.16%
Others 87.51%

Job Description for Technical Customer Support Team Leader

Technical Customer Support Team Leader leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Customer Support Team Leader possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Customer Support Team Leader monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Customer Support Team Leader typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Team Leader in Smyrna, DE

Career Path for Technical Customer Support Team Leader

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Team Leader, the upper level is Technical Customer Support Supervisor and then progresses to Technical Customer Support Manager.

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Technical Customer Support Team Leader salary varies from city to city. Compared with national average salary of Technical Customer Support Team Leader, the highest Technical Customer Support Team Leader salary is in San Francisco, CA, where the Technical Customer Support Team Leader salary is 25.0% above. The lowest Technical Customer Support Team Leader salary is in Miami, FL, where the Technical Customer Support Team Leader salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Customer Support Team Leader, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
68804
92984
79442

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
71031
98907
83240
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Team Leader in Smyrna, DE. The base salary for Technical Customer Support Team Leader ranges from $68,804 to $92,984 with the average base salary of $79,442. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $71,031 to $98,907 with the average total cash compensation of $83,240.
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Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

68804
92984

 

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How much should you be paid?

About Smyrna, Delaware    Smyrna is a town in Kent and New Castle counties in the U.S. state of Delaware. It is part of the Dover, Delaware Metropolitan Statistical Area. Accor....More

Smyrna, Delaware  area prices were up 1.0% from a year ago    View the Cost of Living in Smyrna, Delaware

Technical Customer Support Team Leader Salary in popular cities: WilmingtonDoverNewark

Skills associated with Technical Customer Support Team Leader: Technical Support, Customer Support, Customer Support Policies, Standards and Procedures, Tier 3 Support ...More

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