10x Genomics, Inc. Sales Operations Specialist, AMR HQ Salary in the United States

At 10x Genomics, accelerating our understanding of biology is more than a mission for us.  It is a commitment.  This is the century of biology, and the breakthroughs we make now have the potential to change the world.  We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask.

Our tools have enabled fundamental discoveries across multiple application areas, including cancer, immunology, and neuroscience.  Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment.  We know that behind every scientific breakthrough, there is a deep infrastructure of talented individuals driving the life sciences industry and making it possible for scientists, engineers, clinicians, computational biologists, and more to make new strides.

We are dedicated to finding the best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future.  Find out how you can make a 10x difference.

About the Role:

The Sales Operations Specialist will partner with the Commercial Organization and will focus predominately on ensuring Commercial new hires are set up for success with our systems, processes, and tools. This role is a critical part of the team during this foundational stage and instrumental in improving the overall onboarding experience for our Commercial new hires. Focus on improving the onboarding experience, managing the day to day operations, and streamlining communication across the Commercial teams, and other functional departments, this position will report to the Director, Sales Effectiveness. Additionally, the Sales Operations Specialist will help to ensure accurate and timely implementation of Sales deliverables.

Individuals applying for this position must be self-starters, strategic thinkers, action driven, flexible in changing direction and methods, thrive in a fast-paced environment, excel at managing multiple priorities, succeed in communicating with all levels within the organization and provide immediate contribution.

What you will be doing:

• Partner with key stakeholders to develop, implement and facilitate the first 30-60-90-day orientation program
• Manage all logistics of the onboarding process ensuring each new hire has an excellent experience
• Solicit feedback from new hires on trainings and implement revisions as needed
• Work closely with cross-functional teams to improve on current onboarding process
• Act as the initial point of contact for new Commercial employees
• Coordinate with all departments and all levels of management to ensure that new employees have what they need for day 1 (i.e. equipment, email account, log in credentials, welcome swag bag, business cards, etc)
• Follow up on status of all ordered items, create/update the tracking log and notify the new employee and their hiring manager of all information as it becomes available
• Coordinate and confirm the scheduling of training with the Sales Training & Education Department
• Manage surveys of new employees and monitor progress at various check in points through the first 90 days of employment
• Perform various system set ups for new employees and be able to respond to basic inquiries regarding those systems
• Work on new and existing projects assigned by management
• Perform analysis to identify opportunities for improvement or answer key questions as they arise
• Work with sales and marketing to simplify, streamline, eliminate and/or automate manual or inefficient processes

To be successful in this role, you must have:

• Someone who puts people first, working in the best interest of both our employees and the company
• Have experience and a strong passion for facilitation group learning, teaching or similar skill set to help employees be set up for success in their new role
• Demonstrates strong follow-through on tasks; can take initiative when they see something that needs to be done
• Excellent written/verbal communication and creative problem-solving skills
• Ability to build rapport quickly across teams
• Proficient in Microsoft suite of products; Outlook, Word, Excel, PowerPoint etc.
• Strong organizational and time-management skills
• Acute attention to detail and ability to work on complex projects with general direction and minimal guidance
• High level of professionalism, and excellent time management and organizational ability
• Ability to multitask and meet constant deadlines in a fast pace environment

Nice to have skills & background:

• 1-3 years of experience either in onboarding/account management/customer support/customer ops
• Previous HR, administrative support or customer service experience preferred.
• Strong technical knowledge in the use of software applications, databases, spreadsheets
• Experience in curriculum design and/or program management is a plus

About 10x Genomics:

10x Genomics (NASDAQ: TXG) is building tools for scientific discovery that reveal and address the true complexities of biology and disease. Through a combination of novel microfluidics, chemistry, and bioinformatics, our technology is enabling researchers around the world to more fully understand the mechanisms behind cancer, the immune system, and the fundamentals of biology at the single-cell level. 10x is one of the fastest-growing biotech companies of the decade, growing from $3M in revenue in 2015 to over $200M in 2019, and has backed over 1500 scientific publications in the past four years. For more information, visit www.10xgenomics.com.

10x Genomics is headquartered in Pleasanton, with an office by Embarcadero BART in San Francisco. 

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