2-10 HOME BUYERS WARRANTY Customer Experience Admin Salary in the United States

How much does an Customer Experience Admin make at companies like 2-10 HOME BUYERS WARRANTY in the United States? The average salary for Customer Experience Admin at companies like 2-10 HOME BUYERS WARRANTY in the United States is $156,715 as of June 27, 2024, but the range typically falls between $127,517 and $185,913. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities


Browse other Companies in the Insurance Industry

View 2-10 home buyers warranty Salary

What does an Customer Experience Admin do at companies like 2-10 HOME BUYERS WARRANTY?

Customer Experience Admin

Targeted compensation:  $17.50/hr
Salary Commensurate with experience and skill set 

Who we are:

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.

What is the role and where can you add value?

2-10 Home Buyers Warranty is seeking a highly motivated, customer centric and dependable individual to join our Customer Experience Team. The ideal candidate will be organized with a strong work ethic and enjoys working in a team environment. As a Customer Experience Administrator you will apply your energy and problem solving skills to provide an extraordinary customer experience. In addition to supporting the Customer Experience team, you will support Homeowners and Service Contractors to resolve service issues.  You will have the opportunity to take on a variety of responsibilities and the ability to grow within the organization. 

Core Job Responsibilities:

  • Manage incoming inquires and disperse departmental tasks to team members ensuring tasks are distributed evenly and within an hour of receipt.
  • Utilize SharePoint as a task tracking system, update meta data accurately and ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties
  • Answer daily inquiries via phone and email by clarifying desired information; researching, locating, and providing information to homeowners in a timely.
  • Provide exceptional customer service to internal and external customers
  • Demonstrate professionalism, empathy, situational clarity and sensitivity to each customer’s needs.
  • Obtain extensive knowledge of the terms and conditions of the 2-10 warranties to accurately advise and educate homeowners and others of warranty coverages and coverage determinations.
  • Learn 2-10 systems, processes and procedures to effectively assist with escalated situations during high volume times.
  • Research, review and resolve escalated situations while reviewing warranty coverage(s).
  • Communicate positively and professionally with the internal/external staff and leadership at all times, address and resolve employee frustrations regarding high volumes and task distribution concerns.
  • Act as back-up to the Customer Advocates assuming those responsibilities, as needed, which include:
    • Handle claims on a case by case basis considering customer longevity and relations and revenue
    • Inform involved parties about coverage determinations effectively and with empathy when necessary
    • Make financial claims decisions based on department and company policies and procedures
    • Manage competing priorities balancing multiple customer requests while meeting department goals
    • Research complex issues across multiple channels and partners with others to resolve escalated issues
    • Escalates Service Contractor, department, or individual trends to department Manager appropriately

What skills and experience should you bring to this role?

  • Associates degree or equivalent business experience with proven college-level writing skills and exceptional verbal communication skills.
  • 2 years of office work experience and enjoys working with clients and collaborating with team members.
  • Must have proficient computer skills working in Word, Excel, and Outlook and the ability to quickly learn new programs and systems.
  • Strong ability to multi-task and apply problem solving skills to complex situations
  • Exceptional time management skills and the ability to execute under pressure.
  • Methodical in approach and attention to detail.
  • Dependability to ensure appropriate coverage of duties. Ability to work from home during normal business hours with limited disruption. Exceptional attendance required.
  • Passion for providing an exceptional customer experience via phone and via e-mail.
  • Ability to acquire knowledge of 2-10 HBW service agreements, policies and procedures needed.
  • Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations.
  • Excellent written and verbal communication skills with attention to detail, grammar, tone, and emotion
  • Utilize internal systems to document all customer interactions in a clear, concise and informative matter.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
  • Ability to read and understand technical information and accurately apply the terms and conditions to resolve warranty coverage disputes.

Here is what you can expect when you join our team:

  • A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
  • A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans 
Long Live Happy Homes!
2-10 Home Buyers Warranty is an Equal Opportunity Employer
$127,517 Low Average $156,715 High $185,913

Understand the total compensation opportunity for Customer Experience Admin at companies like 2-10 HOME BUYERS WARRANTY, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the 2-10 HOME BUYERS WARRANTY Customer Experience Admin in the United States, which includes base, and annual incentives can vary anywhere from $127,517 to $185,913 with an average total cash compensation of $156,715. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for 2-10 HOME BUYERS WARRANTY Customer Experience Admin
Dominion Payroll - Richmond , VA
Renowned for 99% customer retention with industry leading Net Promoter Score * Proprietary, web ... Six (6) months to one (1) year of relevant experience and/or training, or equivalent combination of ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 8 days ago
... customer service mannerism and attitude · Experience with trouble ticketing systems · Ability to validate configurations and user setups · Strong problem-solving skills · Ability to communicate ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 69 days ago
Integrated Intel Solutions - Springfield , VA
... customer in defining and shaping the FGS cloud based, DevOps strategic vision and buildout of SF ... Bachelors degree or higher IT, Computer Science or relevant field plus 6 +years experience to ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 2 days ago
BuddoBot Inc - Quantico , VA
The successful candidate will provide Tier 3 BMC Remedy Administration support to the customer. The ... Experience developing service offerings in SRM/DWP. * Familiar with Application Security Technical ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 3 days ago
Solutions³ LLC - Sterling , VA
Government customer on a large mission critical development and sustainment program to design ... Desired Skills • Experience with Apache web server configuration and management • Management ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago
Government customer on a large mission critical development and sustainment program to design ... Desired Skills • Experience with Apache web server configuration and management • Management ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst