2-10 HOME BUYERS WARRANTY Customer Retention Specialist Salary in the United States

How much does an Customer Retention Specialist make at companies like 2-10 HOME BUYERS WARRANTY in the United States? The average salary for Customer Retention Specialist at companies like 2-10 HOME BUYERS WARRANTY in the United States is $39,016 as of September 25, 2023, but the range typically falls between $34,032 and $44,000. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2


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What does an Customer Retention Specialist do at companies like 2-10 HOME BUYERS WARRANTY?

Customer Retention Specialist

Targeted compensation:  $17/hr plus commission up to $2K /Month (uncapped commission)
Compensation commensurate with experience and skill set

Who is 2-10 HBW?

2-10 Home Buyers Warranty (2-10 HBW) is a leader in both the structural and home warranty industry.  Our mission is to improve the quality of housing and the experience of home ownership.

Founded in 1980 and based in Denver, we support builders, real estate agents, and homeowners with our comprehensive suite of home-protection products, including structural, systems and appliance warranties. We are an industry leader protecting one out of every six new homes in the U.S.

2-10 HBW continues to expand its footprint, and we want you to help us take our next and biggest step forward.  

Please watch our 2 minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/ 

Why us?

2-10 HBW is proud to have built a culture that’s supportive, ambitious, and trustworthy. Our culture invests in your development allowing you to reach your maximum potential.  We offer flexible work schedules to encourage a healthy work–life balance. Success is celebrated and rewarded with incentives and recognition throughout the year. We invite you to contribute your talents and pursue your career with us.

What is the role and where can you add value?

Our Customer Retention Specialists are highly skilled communicators who build loyalty and trust, find mutually beneficial solutions, and educate customers on the value of 2-10 Home Buyer’s Warranty. We are looking someone who is confident, self-motivated, and driven to success through goal attainment and customer satisfaction.  As a Retention Specialist, you will be responsible for minimizing customer churn by strategically offering products and add ons at the price point that meets the needs of the customer’s budget.

Core Job Responsibilities:

  • Owns the customer experience – thinks and acts in ways that put our customer’s interests first.
  • Empathizes with customers and helps them resolve outstanding issues.
  • Uses active listening and assume ownership of the customer issues through to resolution.
  • Communicates a professional sense of urgency with various departments to rectify issues.
  • Uses customer service, sales and value-based techniques to prevent cancellation.
  • Achieves established monthly goals including saves rate & credit card payment recovery tasks.
  • Uses excellent customer service skills to diffuse call escalations and provide satisfactory solutions that drive a world-class customer experience.
  • Documents all interactions and decisions in a clear, concise and professionally written manner; in system notes according to standard operating procedures.
  • Follows appropriate workflow processes.
  • Demonstrates a high level of urgency and responsiveness to homeowner inquiries.
  • Other duties may be assigned.

What skills and experience should you bring to this role?

  • At least 2-3 years proven sales or customer service experience or combination thereof
  • Excellent Customer Service Skills
  • Exceptional oral and written communication skills
  • Excellent organizational skills
  • Problem solving and critical thinking
  • Aptitude in Needs Based Discovery Questions
  • Excellent Active Listening Skills
  • Working knowledge of Windows, Microsoft Office and Web Navigation
  • Ability to multi-task
  • High School diploma or GED.

Here is what you can expect when you join our team:

A team first environment focused on our core Values of: Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”

Do The Right Thing

  • 2-10 HBW works to always do the right thing, even when it’s not easy. This includes honesty, transparency, and giving back to the community.

 Pursue Excellence

  • We’re an industry leader because we don’t take shortcuts. If you demand excellence in everything you do, 2-10 HBW’s the right place for you.

Grow Profitably

  • When we grow profitably, we can reinvest in our people, products, prospects, and clients, which improves our ability to pursue our mission.

Value People

  • We respect our coworkers, clients, prospects, and partners because it’s the only way to achieve our mission. Without people, there’s no point.

In addition to our Core Values, 2-10 HBW supports your individual success with perks and benefits.

  • A comprehensive benefits package designed to safeguard your health, your financial well-being and your future which includes medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans
  • Best in class New Hire training along with ongoing coaching and development focused on your success.
  • On-site fitness center

Don't delay.  Apply today!

2-10 Home Buyers Warranty is an Equal Opportunity Employer



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Understand the total compensation opportunity for Customer Retention Specialist at companies like 2-10 HOME BUYERS WARRANTY, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the 2-10 HOME BUYERS WARRANTY Customer Retention Specialist in the United States, which includes base, and annual incentives can vary anywhere from $34,032 to $44,000 with an average total cash compensation of $39,016. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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