2-10 HOME BUYERS WARRANTY Dispatch Representative Salary in the United States

How much does an Dispatch Representative make at companies like 2-10 HOME BUYERS WARRANTY in the United States? The average salary for Dispatch Representative at companies like 2-10 HOME BUYERS WARRANTY in the United States is $44,287 as of June 27, 2024, but the range typically falls between $39,420 and $49,155. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About 2-10 HOME BUYERS WARRANTY

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What does an Dispatch Representative do at companies like 2-10 HOME BUYERS WARRANTY?

Dispatch Representative

Targeted compensation:  $16/hr
Salary commensurate with experience and skill set



Who we are:

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.

 

Please watch our 2-minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/ 

What is the role and where can you add value?

2-10 Home Buyers Warranty is seeking a resourceful and personable individual to join our Dispatch Team in the Contractor Relations Department. When contractors are not available through the automatic dispatch process, the Dispatch Representative researches, locates, and calls contractors to service our warranty claims.

Core Job Responsibilities:

  • Reviews claims for details needed to properly identify potential contractors
  • Identifies potential contractors and makes outgoing phone calls to verify they can service a claim
  • Dispatches Claims to contractors through the Dispatch application
  • Provide feedback to the Work Flow team regarding individual contractor performance
  • Answers incoming calls and e-mails from contractors
  • Dispatches emergency service requests with a heightened sense of urgency
  • Researches and locates contractors through internet searches while managing the “Inet” queue
  • Verifies and validates contractors’ account information and insurance to ensure records are current, prior to dispatching a work order to a contractor
  • Ensures Customers receive service by dispatching claims to an available in-network contractor, internet search results, or explaining other options (e.g. “Out of Network”)
  • Effectively communicate Terms of Service and Service Standards to homeowners and contractors, as needed.
  • Manages individual and team task queues using established processes, while meeting or exceeding established production levels
  • Defuses claim and work order situations with contractors and homeowners in a professional manner
  • Document and note all customer, contractor and supplier interactions in a clear, concise and informative matter in the claims management systems
  • Other duties as assigned

What skills and experience should you bring to this role?

  • High School Diploma or GED
  • Excellent communication skills both verbal and written
  • Ability to de-escalate contractors and homeowner
  • Strong decision-making/problem solving skills

Here is what you can expect when you join our team:

  • A team first environment focused on our core Values of: Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
  • A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans
2-10 Home Buyers Warranty is an Equal Opportunity Employer

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK

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Understand the total compensation opportunity for Dispatch Representative at companies like 2-10 HOME BUYERS WARRANTY, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$39,420
$49,155
$44,287
The chart shows total cash compensation for the 2-10 HOME BUYERS WARRANTY Dispatch Representative in the United States, which includes base, and annual incentives can vary anywhere from $39,420 to $49,155 with an average total cash compensation of $44,287. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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