2-10 HOME BUYERS WARRANTY Enrollment Underwriter - Lead Salary in the United States

Enrollment Underwriter Lead

Targeted compensation:  $42,500-$47,500 annually
Salary commensurate with experience and skill set


Who we are:

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.

Please watch our 2-minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/ 

What is the role and where can you add value?

2-10 Home Buyers Warranty is seeking a highly motivated and customer centric individual to Join our Enrollment Underwriter Team. This team member will serve as a subject matter expert in Enrollment Underwriter and will have a strong work ethic and enjoys leading a team. The position requires extensive knowledge of the terms and conditions of the 2-10 warranties to accurately advise and educate builder/sales/homeowners and others of the responsibilities and obligations under the warranty. As a Lead Enrollment Underwriter you will apply your knowledge, energy and problem solving skills to ensure an extraordinary customer experience. You will have the opportunity to take on a variety of responsibilities and the ability to grow within the organization.

Core Job Responsibilities:

• Ensure exceptional customer service to internal and external customers
• Accurately enter and process enrollment forms into the system and validate all information.
• Responsible for processing highly complex enrollments. This will require critical thinking, consistent follow up and the ability to make sound decisions.
• Initiate contact calls or written correspondence to title companies, builders, and clients as needed to capture all necessary details related to the enrollments.
• Respond to and resolves escalated issues and/or unique or complex requests from Builders, Sales, Engineers, and team members.

• Audit home enrollments to verify risk management and eligibility requirements are met and ensure all information is complete and accurate
• Identify and resolve inadequate applications and associated revenue by performing follow ups through written and oral communication within required timeframes

• Manage assigned SharePoint tasks by administering the enrollment underwriting process, which includes researching facts and gathering documentation necessary to ensure are standards and requirements for the enrollment have been met by Builder/Seller to complete enrollment.
• Ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties
• Document all customer interactions in a clear, concise and informative matter
• Enrollment Underwriter Subject Matter Expert. Will educate team members and customers on product and process as well as answer questions for internal and external customers.
• Provide training and mentorship to Enrollment Underwriter and create and update training documentation.
• Continually evaluate current processes and identify opportunities for increased operational efficiencies.
• Other duties as assigned

What skills and experience should you bring to this role?

• Associates degree or equivalent business experience with proven college-level writing skills and exceptional verbal communication skills
• Excellent Data Entry Skills with the ability to accurately and efficiently enter data into applications and confirm all information is accurate
• Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations
• Strong ability to multi-task and manage competing priorities
• Methodical in approach and attention to detail
• Excellent written and verbal communication skills with the ability to apply problem solving skills to complex situations
• 8+ years of office work experience and enjoys working with clients and collaborating with team members
• 5+ years 2-10 HBW Enrollment Underwriting experience
• Must have proficient computer skills working in Word, Excel, and Outlook

Here is what you can expect when you join our team:

• A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
• A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK