2-10 HOME BUYERS WARRANTY Field Support Rep Salary in the United States

How much does an Field Support Rep make at companies like 2-10 HOME BUYERS WARRANTY in the United States? The average salary for Field Support Rep at companies like 2-10 HOME BUYERS WARRANTY in the United States is $96,940 as of June 27, 2024, but the range typically falls between $79,101 and $114,779. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does an Field Support Rep do at companies like 2-10 HOME BUYERS WARRANTY?

Summary
Handle claims the contractor is negatively impacting, while educating them on proper procedures and expectations. Point of contact for contractors needing assistance.   

Essential Duties and Responsibilities

  • Manage individual task queue in order to move claims forward.
  • Effectively communicate the Terms of Service for the various service agreements and pricing structures.
  • Ability to apply decision-making/problem-solving skills to determine best resolution.
  • Ability to de-escalate contractors and homeowners effectively.
  • Handle inbound calls to the Contractor Relations phone queue.
  • Technical resource for contractors when assistance with The Portal is needed.
  • Ability to communicate with Account Managers verbally and written, as needed.
  • Communicate and resolve service provider complaints/issues received from other departments.
  • Other duties as assigned.


Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Strong customer service skills, computer skills (windows, word, excel, and e-mail), and the ability to prioritize multiple tasks are required.  Sales or technical knowledge of HVAC, electrical, plumbing, and/or home appliances is preferred.

Language Skills
Ability to comprehend instructions verbally or written, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

$79,101 Low Average $96,940 High $114,779

Understand the total compensation opportunity for Field Support Rep at companies like 2-10 HOME BUYERS WARRANTY, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$79,101
$114,779
$96,940
The chart shows total cash compensation for the 2-10 HOME BUYERS WARRANTY Field Support Rep in the United States, which includes base, and annual incentives can vary anywhere from $79,101 to $114,779 with an average total cash compensation of $96,940. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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