2-10 HOME BUYERS WARRANTY Field Support Representative Salary in the United States

Job Title:  Field Support Representative I

Who we are:

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.

What is the role and where can you add value?

2-10 Home Buyers Warranty is seeking a candidate to handle claims the contractor is negatively impacting, while educating them on proper procedures and expectations. Point of contact for contractors needing assistance. In this role you will be responsible for answering inbound phone calls and working tasks, while providing excellent customer service to contractors and homeowners.

Core Job Responsibilities:

• Verifies proper claim adjudication and course of action, with the authority and responsibility to alter the claim path as needed to ensure the most cost effective repairs are completed for the claim
• Manages individual task queue in order to resolve escalated claim issues and move claims forward towards resolution
• Effectively communicate the Terms of Service and service standards for the various contractor service agreements
• Explains pricing structures and billing practices to contractors based on their specific agreed 2-10 HBW pricing

• Resource for the contractors as they need assistance with the claims process, including processes, procedures, online portal usage, self-service practices and equipment/parts ordering
• Answers inbound phone calls via a phone queue regarding service issues, parts or equipment questions, or account needs
• Resolves service provider complaints/issues received from other departments and communicates resolution to necessary parties as required
• Defuses home warranty claim situations with contractors and homeowners in a professional manner
• Document and note all customer, contractor and supplier interactions in a clear, concise and informative matter in the claims management systems
• Other duties as assigned

What skills and experience should you bring to this role?

• High School Diploma or GED
• Excellent communication skills both verbal and written
• Ability to de-escalate contractors and homeowner
• Strong decision-making/problem solving skills

Here is what you can expect when you join our team:

• A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”

• A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans

2-10 Home Buyers Warranty is an Equal Opportunity Employer

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK