2-10 HOME BUYERS WARRANTY Field Support Representative Salary in the United States

How much does an Field Support Representative make at companies like 2-10 HOME BUYERS WARRANTY in the United States? The average salary for Field Support Representative at companies like 2-10 HOME BUYERS WARRANTY in the United States is $38,800 as of October 25, 2023, but the range typically falls between $34,322 and $43,277. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2


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What does an Field Support Representative do at companies like 2-10 HOME BUYERS WARRANTY?


Job Title:  Field Support Representative I


Who we are:

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.


What is the role and where can you add value?

2-10 Home Buyers Warranty is seeking a candidate to handle claims the contractor is negatively impacting, while educating them on proper procedures and expectations. Point of contact for contractors needing assistance. In this role you will be responsible for answering inbound phone calls and working tasks, while providing excellent customer service to contractors and homeowners.



Core Job Responsibilities:

  • Verifies proper claim adjudication and course of action, with the authority and responsibility to alter the claim path as needed to ensure the most cost effective repairs are completed for the claim
  • Manages individual task queue in order to resolve escalated claim issues and move claims forward towards resolution
  • Effectively communicate the Terms of Service and service standards for the various contractor service agreements
  • Explains pricing structures and billing practices to contractors based on their specific agreed 2-10 HBW pricing
  • Resource for the contractors as they need assistance with the claims process, including processes, procedures, online portal usage, self-service practices and equipment/parts ordering
  • Answers inbound phone calls via a phone queue regarding service issues, parts or equipment questions, or account needs
  • Resolves service provider complaints/issues received from other departments and communicates resolution to necessary parties as required
  • Defuses home warranty claim situations with contractors and homeowners in a professional manner
  • Document and note all customer, contractor and supplier interactions in a clear, concise and informative matter in the claims management systems
  • Other duties as assigned








What skills and experience should you bring to this role?

  • High School Diploma or GED
  • Excellent communication skills both verbal and written
  • Ability to de-escalate contractors and homeowner
  • Strong decision-making/problem solving skills


Here is what you can expect when you join our team:

  • A team first environment focused on our core Values of: Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
  • A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans

2-10 Home Buyers Warranty is an Equal Opportunity Employer


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$34,322 Low Average $38,800 High $43,277

Understand the total compensation opportunity for Field Support Representative at companies like 2-10 HOME BUYERS WARRANTY, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the 2-10 HOME BUYERS WARRANTY Field Support Representative in the United States, which includes base, and annual incentives can vary anywhere from $34,322 to $43,277 with an average total cash compensation of $38,800. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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