2-10 HOME BUYERS WARRANTY Operations Support Analyst Salary in the United States

Job Title: Operations Support Analyst

Who we are:

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.

What is the role and where can you add value?

2-10 Home Buyers Warranty is seeking a highly motivated and customer centric individual to Join our Operations Team. This team member should be organized with a strong work ethic and enjoys working in a team environment. The position requires some accounting, invoicing or billing experience as well as learning and applying knowledge of the terms and conditions of the 2-10 warranties to accurately advise and educate builder/members, homeowners and others of the requirements, responsibilities and obligations under the warranty. As an Operations Support Analyst you will apply your knowledge, attention to detail and problem solving skills to ensure compliance requirements are met and payments are applied accurately. You will have the opportunity to take on a variety of responsibilities and the ability to grow within the organization.

Core Job Responsibilities:

• Ensure exceptional customer service to internal and external customers
• Prepare and audit invoices sent to external customers
• Payment Conciliation for over or under payments
• Prepare Letters of Authorization for external customers
• Accurately enter and process enrollment forms into the system and validate all information.
• Audit home enrollments to verify risk management and eligibility requirements are met and ensure all information is complete and accurate
• Identify and resolve inadequate applications and associated revenue by performing follow ups through written and oral communication within required timeframes
• Audit payments received to ensure funds are applied appropriately to enrollments
• Scanning and batching paper enrollments
• Ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties
• Manage assigned SharePoint tasks, which includes researching facts and gathering documentation necessary to ensure are standards and requirements for the enrollment have been met by Builder/Seller to complete enrollment.
• Document all customer interactions in a clear, concise and informative matter
• Other duties as assigned

What skills and experience should you bring to this role?

• Associates degree or equivalent business experience with proven college-level writing skills and exceptional verbal communication skills

• Accounting, invoicing or billing experience required
• Experience applying billing codes to payments and invoices
• Excellent Data Entry Skills with the ability to accurately and efficiently enter data into applications and confirm all information is accurate.
• Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations
• Strong ability to multi-task and manage competing priorities
• Methodical in approach and attention to detail
• Excellent written and verbal communication skills with the ability to apply problem solving skills to complex situations.
• 1-2 years of office work experience and enjoys working with clients and collaborating with team members
• Must have proficient computer skills working in Word, Excel, and Outlook

Here is what you can expect when you join our team:

• A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
• A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k and generous paid time off plans
• A professional and recently remodeled corporate office environment

2-10 Home Buyers Warranty is an Equal Opportunity Employer

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK