2ND WATCH Technical Account Manager – ( TAM )- Enterprise Cloud Services Salary in the United States

About 2nd Watch

2nd Watch is an AWS Partner Network (APN) Premier Consulting Partner and Microsoft Azure Gold Partner providing professional and managed cloud services to enterprises who need to transform their business to become more agile and innovative. The company’s subject matter experts and software-enabled services provide companies with tested, proven, and trusted solutions with a focus on five solution areas: Enterprise Cloud Migration, Security and Compliance, Cloud Native and DevOps, Optimization, and Managed Services. The venture-backed company is headquartered in Seattle, Washington. To learn more about 2nd Watch, visit www.2ndwatch.com or call 888-317-7920.

Why 2nd Watch

2nd Watch is in growth mode, and we are looking to build out our existing teams.  We are looking for like-minded, focused team members to join us!  We offer roles ranging from all levels in our Sales, Managed Cloud Services, Cloud Enablement, DevOps, Product Development teams and beyond.  We are looking for superstars and are raising the bar setting industry-level standards around AWS and Azure services, product management and delivery.    

Where you fit:

2nd Watch has a unique company culture and working environment that live and breathe success and promote pushing the envelope every day in your respective role at the company.  This is what drives our teams.   Getting our attention takes creativity, ingenuity, a desire to improve each day, and a track record of caring about who you are affecting, both positively and negatively, while you are getting the right stuff done.

We are looking for a the most technically forward-thinking, cloud-passionate employees in the world and work daily to align our core values with those that we hire - Fearlessness, Tenacity, Humility, Customer Focus, Empowering One Another, Working Together, Winning as a Team, Honesty, Transparency, Having FUN – these are all key elements to who we hire. 

Position Title:

Technical Account Manager –  ( TAM )

The ideal candidate is someone who:

• Operates with the highest levels of integrity
• Thinks Big and takes on Big Challenges
• Has a continuous thirst for knowledge and is a perpetual learner
• Strives to make themselves and everyone around them better
• Has a passion for technology

 Expertise you bring:

A Technical Account Manager (TAM) owns account management, leadership and problem resolution for our clients from beginning to end. They work with enterprise level customers to manage their Azure cloud environment and build lasting relationships. TAMs provide world class support to ensure that we continue to exceed our customer’s expectations.

Primary Responsibilities

• Responsible for managing and delivering exceptional operation support to clients
• Manage all customer issues and escalations end to end
• Work with the customer and internal teams to manage the customer’s environment and requests
• Responsible for organizing, maintaining and prioritizing customer requirements and needs
• Collaborate with numerous departments within 2nd Watch to provide comprehensive information and support to our clients
• Translate and communicate highly technical requests and solutions between our customers and the internal team
• Coordinate and manage numerous activities and priorities in support of the customer and internal process

Education, skills and experience you possess:

• Business, IT or Computer Science degree preferred
• 5 years operations experience
• Exceptional communication skills
• Ability to manage multiple projects
• Exceptional documentation skills required to capture client communication, project timelines and deliverables.
• Desire to continue learning new technology, specifically in the cloud space
• Thrives in a fast paced, transformative environment
• Extensive customer service experience
• Ability to proactively manage customer requests and expectations
• A strong attention to detail and the ability to work independently in a fast-paced environment

Preferred Qualifications:

• Graduate degree, MBA, or equivalent work experience preferred
• Minimum of 5 years of experience as a Technical Account Manager, Technical Project Management, or in Programming/Engineering

• Azure Cloud experience preferred

Benefits and Perks of working at 2nd  Watch :

Beyond an amazing, collaborative work environment, great people and inspiring, innovative work, we have some great benefits and perks:

• Competitive salaries and all employees are bonus eligible
• 401(k) with company stock plans to all employees
• 100% paid medical, dental and vision coverage for all employees and 90% paid for family, along with other wellness and disability plans
• No limit / regulation on Paid Time Off – We let you manage yourself.