3CLOUD IT Support Specialist Salary in the United States

How much does an IT Support Specialist make at companies like 3CLOUD in the United States? The average salary for IT Support Specialist at companies like 3CLOUD in the United States is $58,805 as of August 27, 2023, but the range typically falls between $52,192 and $65,418. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About 3CLOUD

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What does an IT Support Specialist do at companies like 3CLOUD?

IT Support Specialist

3Cloud is a technology services firm helping clients transform their business through the power of the cloud. We leverage the power of Microsoft Azure to help clients speed up innovation, operate more efficiently and be more responsive to their customer’s needs. As a Microsoft partner we specialize in Azure Migration, Cloud-Scale Custom Application Development, Internet of Things, Analytics and DevOps achieved through Azure-Enabled Infrastructure Automation. 3Cloud is headquartered in Chicago with an office in Dallas.  Our IT Administrator will report into our Managed Services team and will be based in our Downers Grove/Chicago headquarters.

Key Responsibilities:

  • Responsible for day to day oversight and support of 3Cloud Office 365, Laptops, Video Conferencing Equipment, and other office technology at any 3Cloud office
  • Responsible for ordering and preparing laptops for new 3Cloud employees. Will assist in on-boarding new employees by walking through 3Cloud provided technology
  • Will maintain Office 365 licenses and MPN Benefit licenses (Track inventory, purchase new, and report on usage)
  • Responsible for tracking and maintaining accurate inventory of all 3Cloud equipment (Laptops, monitors, printers, video conferencing equipment
  • Responsible for working with Director of Talent to provision security cards/tokens for 3Cloud DG office, must be able to log a ticket for each request and follow through until employee confirms it is working
  • Responsible for working with India support personnel on support tickets
  • Responsible for ensuring all laptops are maintained in Intune including resolving any issues preventing full management of the laptop (synchronization, resetting, anti-virus and patching updates, etc.)
  • Will assist in the 3Cloud SOC 2 Type II audit by pulling usage data and information on laptops and end user security
  • Responsible for identifying equipment ready to be replaced after being in service for 2 years.
  • Must be able to work independently with little direction
  • Knowledge of MS Windows 10, Intune (good to have), wireless networking, iPhone/Android connectivity to Office 365, Office 365 Administration


  • 1 – 3 years in a support role within a managed service provider or corporate IT Staff

Knowledge of the following:

  • Advanced Windows 10 setup, configuration, and administration
  • Intune in Azure for Desktop/Mobile Management
  • Office 365 Administration including Exchange Online, SharePoint Online, and Teams
  • Wireless networking for laptops and mobile phones
  • Small office firewall administration


  • 4-year degree or 4 years of experience in lieu of degree


$52,192 Low Average $58,805 High $65,418

Understand the total compensation opportunity for IT Support Specialist at companies like 3CLOUD, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the 3CLOUD IT Support Specialist in the United States, which includes base, and annual incentives can vary anywhere from $52,192 to $65,418 with an average total cash compensation of $58,805. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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