777 PARTNERS Collections Supervisor (Team Lead) Salary in the United States

OVERVIEW

777 Partners, a Miami based investment firm, acquired Uown Leasing (“Uown”), a lease-to-own company based in Tampa, FL. At Uwon, we understand that the credit score does not define the customer. It’s our belief that everybody, regardless of credit history, should have the ability to provide for his or her family. By giving customers a simple, straight-forward lease-to-own payment option on essentials like tires, bedding, appliances, and furniture —Uown works hard to make that happen.

About Uown

Uown is a Financial Services Company that supports online and brick and mortar retailers.  In support of our retailers we have various Team Members that work every day of the week.

About 777 Partners

777 Partners is a Miami-based investment firm focused on a broad spectrum of financial services businesses across insurance, lending, specialty finance, and financial technology. Operating in attractive markets and often times esoteric asset classes, 777 seeks to make control investments across the business life cycle in companies with scalable profiles and ambitious management teams. 777 Partners senior management team is composed of industry veterans with backgrounds in private equity, venture capital, investment banking, insurance, financial technology, actuarial science, asset management, structured-credit, ABS, risk, analytics, complex commercial litigation and computer science. For more information on 777 Partners, visit www.777part.com.

JOB SUMMARY

Uown Leasing is looking for a professional Collections Team Lead who will help manage a team of Collectors. The ideal candidate will ensure that the company can fully recover assets or reinstate delinquent accounts.  The ideal candidate would possess strong negotiating skill and knowledge of the collections process in a lease-to-own business model.  

DUTIES AND RESPONSIBILITIES

• Evaluate delinquent accounts and determine appropriate settlement offers to liquidate the balance
• Monitor aging accounts and create strategies to recover assets
• Oversee and train a Team of Escalations agents to Handle Escalation Call
• Determine appropriate use of Skip Tracing activities in the collection’s strategy execution
• Create and adjust daily task schedules to ensure compliance with service level expectations
• Monitor workload balance throughout each day to ensure proper balance between inbound and outbound calling activities and workload balance on automated dialers
• Monitor and evaluate individual and team performance to ensure that service level expectations are met
• Effectively communicate process and policy changes to team members so they are consistently updated on the current state of the department and organization
• Promote Company culture, resolve team member issues or problems in a positive and confidential manner
• Monitor, provide feedback and contribute enhancements to company
• Comply with Company policies, procedures and guidelines
• Managing adherence to the attendance policy
• Performing additional duties where needed.

SKILLS / KNOWLEDGE / ABILITIES

• Proficient knowledge of the collections process of a lease-to-own credit model.
• Proficient in Microsoft Office
• Proficient with Automated Dialer Systems
• Outstanding communication skills, both written and verbal.
• Excellent phone etiquette.
• Outstanding organizational skills.

EDUCATION AND EXPERIENCE

• High School diploma required; Bachelor’s degree (4-year college) or Associate’s Degree (2-year college) is preferred
• 4+ years of work experience managing or supervising a team of collection agents
• 3-5 years of experience in credit and collections

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee frequently is required to talk and hear.  The employee is occasionally required to stand; walk; reach with hands and arms.  The employee is rarely required to stoop, kneel, crouch, or crawl. 

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

EEOC

Uown Leasing is an Equal Opportunity Employer. All aspects of consideration for employment and employment with the Company are governed on the bases of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.