7PARK DATA Customer Success Associate, Financial Services Salary in the United States

The Customer Success Associate will be joining the Customer Success team who share a common goal to develop strong relationships with our clients in the institutional investing space. The Customer Success Associate will be responsible for maximizing the service our clients receive from 7Park Data’s products and services.

Leveraging highly differentiated datasets, 7Park’s dashboards, reports, and data-feeds enable our customers to make critical business decisions. The Customer Success Associate, FS proactively drives engagement with clients’ current subscription packages and works closely with the sales team to identify opportunities for expansion.

The compensation package includes a competitive salary and incentive structure, generous benefits, and valuable business experiences, challenges, and excitement of contributing to the success of a fast-growing technology startup company.

Ideal candidates are those who are excited by constant contribution to improve/grow our existing product line and demonstrate to our clients’ the value of our offerings.

This position reports to VP, Customer Success.

Responsibilities:

• Develop strong relationships with clients, including Analysts and Heads of Research
• Act as the central coordination point between Research, Sales and Product to drive client satisfaction, growth and retention
• Produce client-facing newsletters incorporating insight and analysis drawn from 7Park’s data
• Effectively onboard new clients, ensuring they understand the value and use cases of 7Park’s product suite
• In conjunction with Sales and Research, accelerate the adoption of new products and services
• Manage day-to-day client relationships to ensure needs are being met