8X8 INC Customer Support Billing Analyst Salary in the United States

How much does an Customer Support Billing Analyst make at companies like 8X8 INC in the United States? The average salary for Customer Support Billing Analyst at companies like 8X8 INC in the United States is $69,233 as of June 27, 2024, but the range typically falls between $59,119 and $79,347. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does an Customer Support Billing Analyst do at companies like 8X8 INC?

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. 8x8 is looking for a thorough and versatile Customer Support Billing Analyst that would promptly assist customers with any escalations that arise from their customer billing experience.  This position is considered to be a Tier 2 Billing position and is involved with larger customers that require in-depth analysis and research.  The role can be based in Minneapolis, but we are also open to remote candidates in the continental US. You will need to be a great team player as you will work with a large team including Billing, Orders and Collections as well as our wide customer base ranging from residential customers to large Enterprise level business clients. Key Responsibilities: •Meet or exceed productivity metrics. •Resolve billing escalations. •Process cases/tickets per company SLA. •Maintain presence in a billing call queue. •Process Plan and Price Changes per 8x8 standards. •Analyze billing statements and issues and be able to communicate the issue and resolution to the customer via both phone and/or email.  Job Requirements: •Be able to resolve payment issues with customers in a professional and respectful manner. •Self-starter, must be proactive in research, fact gathering and fact checking. •Proven team player with strong interpersonal skills. •Must be able to address customers and co-workers professionally via email, letter or phone. •Excellent organizational skills. •Be able to follow a schedule of work flow, and keep to monthly calendar of assignments. •Strong MS Office skills. •Positive attitude and ability to work in a fast-paced environment. •Customer service and office administration skills a plus! 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English | Español. View the Right to Work Poster in English | Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here.
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$59,119 Low Average $69,233 High $79,347

Understand the total compensation opportunity for Customer Support Billing Analyst at companies like 8X8 INC, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the 8X8 INC Customer Support Billing Analyst in the United States, which includes base, and annual incentives can vary anywhere from $59,119 to $79,347 with an average total cash compensation of $69,233. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for 8X8 INC Customer Support Billing Analyst
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... customer experiences. Role Overview: We are seeking a dedicated and detail-oriented individual to ... Oversee invoicing processes, ensuring timely and accurate billing to clients. * Handle time ...
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... and overseeing expenditure and billing. While the focus lies more on customer interface ... Serve as the primary point of contact for tenants, addressing their queries, providing support, and ...
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Strategic Resources Inc - Vienna , VA
SRI is seeking committed and passionate professionals to provide accounting support to our ... Prepares analysis of accounts, as required. * Conducts contract cost reconciliations. * Performs ...
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Quality Services Moving - Lorton , VA
As a Billing and Collections Specialist, you will provide vital financial and accounting support ... Communicates account information with staff, customers, and external business partners to ensure ...
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