Overview

90octane is a full-service agency dedicated to helping clients connect at all stages of the customer lifecycle. With our clients’ revenue goals as our north star, we strategize, execute, measure and optimize targeted campaigns that link their capabilities to their prospects’ top challenges. And we approach everything a little differently, digging deep into our clients’ industries to arm our strategies with insight, breaking down department silos so each team member can give their best, and always speaking our minds when it comes to how to make clients’ businesses stronger. Oh, and we don’t track time. We believe hours and minutes are better spent doing great work for our clients—and ourselves. 

Responsibilities

Client Service

• Clearly communicate and manage expectations with clients and internal team members 
• Ensure that all projects are being delivered according to expectations, spending time to regularly review and analyze all progress and performance
• Build strong relationships with clients by becoming a trusted partner in their business goals
• Support the development of statements of work (SOW) in conjunction with a variety of agency team members
• Promptly address any client satisfaction issues with clients and agency team members

Strategy

• Seek opportunities to expand client relationships and business within accounts
• Research, review and synthesis insights for use in briefs, reports, or presentations
• Remain on top of industry trend and issues that impact our client’s business
• Drive innovation for our clients based on emerging trends and best practices

Operations

• Develop project briefs that organize team members around clear business objectives
• Attend and facilitate weekly client status meetings, quarterly planning sessions, internal kick-off meetings, and annual client reviews
• Proactively support in the management of project financials, initiate invoicing and budget reconciliation and promptly address any necessary change orders

Qualifications

• 4+ years of experience in client management in marketing, advertising and/or communications
• Bachelor’s degree in marketing, communications, business or technical discipline
• Expertise in digital marketing, including; email, search, social, paid media, marketing automation and demand/lead generation
• Poise and professionalism under pressure, with above-average communication and presentation skills
• Ability to travel 10-15% based on client location
• Prior digital agency experience a plus

What We Want For You

90octane is the place to carve your own path rather than wait for it to be shown to you. It’s where you’ll find that balance between work time and you-time, surrounded by smart, supportive people who empower you to be your best. A place where your opinions matter—in fact, we expect them. Why? Because we believe that’s what it takes to do the best work of your career.