A COMMUNITY OF FRIENDS Services Coordinator Salary in the United States

Description

Under the direction of the Tenant Services Supervisor I/II, the Services Coordinator will work as a team member along with Case Manager-I (CM-I) and is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the Services Coordinator with tools that reflect best practices to motivate tenants to achieve their goals in a non-judgmental manner.  The Services Coordinator will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.

Responsibilities

• Provide individual case management referrals and supportive services for tenants.
• Create and provide group supportive services to tenants along with Case Manager-I (CM-I).
• Assist Case Manager-I to maintain proper documentation and current case notes in a computerized database system (HMIS).
• Assist Case Manager-I (CM-I) with processing housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing.
• Provide crisis management services to support tenant housing retention, increase income and build community engagement.
• Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse.
• Assess service needs, determine eligibility for public services.
• Provide community based linkages to tenants within the PSH to supportive services or medical services provided by public agencies or private practitioners within the general community. 

Requirements

Basic Qualifications:

•         High School Diploma or GED
•         Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
•         One (1) year experience utilizing a client tracking database system
•         Six (6) months experience utilizing evidence based practices in a social services field
•         Valid California driver’s license
•         Access to a personal vehicle to be used to conduct ACOF business
•         Ability to meet California minimum and ACOF insurance requirements

    Preferred Qualifications:

• Two years college
• Bilingual (English/Spanish)
• Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
• Demonstrated experience in developing and facilitating providing life skills groups
• Proficiency with the HMIS system
• Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT
• Ability to provide crisis management services in challenging environments
• Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
• Proficiency with keyboarding skills to produce correspondence, email and reports
• Communicate effectively both in verbal and written formats
• Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills
• Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
• Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
• Experience working in a setting striving towards a team-building environment