AAA Commercial Installation and Design Manager Salary in the United States

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsibilities/Job Duties:

• Collaborates with Sales and Design to review estimates and design intent to ensure understanding of customer expectations, review direct & indirect costs associated with the  project and evaluate equipment specified to ensure highest level of success possible on installations
• Conducts post installation reviews with various departments to ensure best practices and Standard Operating Procedures are being followed and maintained
• Reviews Parts & Labor Cost associated with each installation to maintain Job Costs throughout the life cycle of the installation and ensure Commercial Installations meet financial standards
• Ensures open communication is maintained between internal stakeholders and Commercial clients throughout the installation process
• Meets, develops, and maintains relationships with Superintendents to ensure feedback is received, evaluated, and changes are implemented where necessary
• Reviews customer feedback on Commercial installations and addresses customer complaints, concerns, and escalated issues
• Ensures satisfactory resolution of customer complaints
• Ensures the agreed upon scope of work is met to the customers’ expectations
• Evaluates the departments staffing needs and makes adjustments and recommendations when necessary
• Interviews and selects top talent for open positions
• Maintains staffing levels per budget, sales forecast, and actual vs estimated labor hours sold
• Works with direct reports on career development to include training when necessary for technical applications and soft skills
• Provides mentoring and guidance for installation techniques, technical knowledge, project management guidelines, and interdepartmental collaboration
• Develops annual operating budgets for the assigned department(s) to meet company forecasted goals
• Regular review and evaluation of operating costs
• Keeps teams that have an impact on the budget abreast of the departments’ financial status to ensure actual versus estimated budget goals are maintained
• Attend and conduct meetings to present and distribute technical and company related information specific to the department’s day-to-day business operations
• Other duties as assigned

Knowledge and Skills:

• Five or more years of experience in the Low Voltage industry with emphasis on installation, service, and design of low voltage systems
• Experience in security and fire alarms is required
• Project Management experience in related construction industry is a plus
• Previous supervisory experience to include management and development of staff and management of P&L
• Strong organizational, analytical, problem solving, critical thinking and conflict resolution skills
• Strong written and oral communication skills
• Must have the ability to identify risk and provide recommendations for mitigation
• Must have the ability to partner and collaborate with other departments

Education & Experience / Licenses & Certifications:

• High school diploma or GED
• Bachelor’s degree in Construction Management or related field a plus
• NICET certification is required
• Project Management certification preferred
• Proficient computer skills to include knowledge and experience with Google Suite and Excel
• Competent understanding of construction processes and techniques in Residential/Commercial application
• Knowledge and competency in Local and National Electrical, Fire and Low Voltage Codes and Standards

#SAFE