AAA Fleet Management Lead - GIG Car Share, Sacramento Salary in the United States

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.  

To meet the rapidly changing needs of our Members, AAA Northern California, Nevada, Utah, Arizona, and Mountain West created A3Ventures, the innovation lab and capital investment engine of AAA. 

The first new venture to be launched by A3Ventures was GIG Car Share, Northern California's first one-way car share business - positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. In 2020 we launched our services in Seattle.

Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable, and environmentally-friendly option has helped us grow quickly.

Key Responsibilities:

• Coordinate the procurement of vehicles, parts and hardware

• Execute on a vehicle repositioning plan to increase and optimize vehicle utilization services, and third-party repositioning services

• Proactively analyze fleet related data to manage and continuously improve fleet operations for optimal financial and operational performance, vehicle uptime, gross margin, member survey scores and other key metrics

• Support the insurance claims process and scheduling of vehicle repairs

• Drive the resolution process for tickets, tolls and towing of vehicles

• Coordinate the process of in-fleeting and de-fleeting vehicles

• Develop and manage day-to-day relationship with vendors including fleet management partners, third-party maintenance services, third-party cleaning

• Review and regularly audit all costs associated with the fulfillment of service

• Review vendor proposed rates or increases with the Gig Leadership Team

• Analyze vendor payments at a level that ensures compliance with agreed practices and pricing

• Address vendor concerns with communications or payments

• Identify opportunities for continued process improvements

• Act as an escalation point for vehicle troubleshooting and vehicle technology failures

• Provide support as needed in other areas of the organization, such as Member Care

Key Accountabilities:

• Reduce number of vehicles out of service

• Procure parts and service from third-party partners (e.g., OEM, fleet service, repair shops, body shops, insurance carriers)

Education:

• High School Diploma or GED equivalent required; Bachelor’s degree (preferred)

• Vocational technical automotive training/certification or equivalent experience (preferred)

Experience/Licenses & Certification:

• Minimum 3 years of work experience in the automotive, fleet or car rental industry

• Adaptability to adjust to changes in the work environment and competing demands

• Strong communication skills, both verbally & written

• Demonstrated drive and initiative

• Proven ability to interact with customers in a professional manner

• Experience performing technical configuration and installation, and quality assurance processes

• Valid driver’s license required

• Strong computer knowledge (Google docs, Microsoft, etc.)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.