AAA Insurance Customer Service Representative Salary in the United States

How much does a Insurance Customer Service Representative make at companies like AAA in the United States? The average salary for Insurance Customer Service Representative at companies like AAA in the United States is $38,986 as of October 25, 2023, but the range typically falls between $34,342 and $43,631. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Insurance Customer Service Representative do at companies like AAA?

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


Base Salary with Commissions 

Bonus Opportunities

Weekends Off

Holidays Off

Career Development & Growth

Hands On Training


  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
  • Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.


  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Be a fantastic presenter.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Must have ability to multi-task.
  • A Property & Casualty license is preferred but will train good individual.
  • Prior Sales Experience.
Check out Insurance Customer Service Representative jobs in Ashburn, Virginia

Licensed Customer Service Representative

Dee Young - State Farm Agency - Alexandria, VA

Customer Service Representative

Jason Sengpiehl Allstate Insurance Agency - Berryville, VA

Customer Service Specialist

Unique Industries - Blairs, VA

Customer Service Representative- NOVA

The Bowen Group Inc. - Chantilly, VA

$34,342 Low Average $38,986 High $43,631

Understand the total compensation opportunity for Insurance Customer Service Representative at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the AAA Insurance Customer Service Representative in the United States, which includes base, and annual incentives can vary anywhere from $34,342 to $43,631 with an average total cash compensation of $38,986. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for AAA Insurance Customer Service Representative
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