AAA Member Success Associate Salary in the United States

How much does a Member Success Associate make at companies like AAA in the United States? The average salary for Member Success Associate at companies like AAA in the United States is $39,424 as of June 27, 2024, but the range typically falls between $34,586 and $44,262. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Member Success Associate do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary

Team Members at AAA have the opportunity to use their expertise and product knowledge to serve our Members on a daily basis. The retention team plays a critical role in ensuring our Members keep their accounts in good standing so their insurance coverage and emergency road service assistance is available when needed.

Why Work For Us?

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Makes contact through calling and sending emails to members in an attempt to keep the products in good standing with AAA. 
  • Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services.
  • Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set time frames.  Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.
  • Identifies process improvement opportunities, proposes solutions, and implements best practices.

Knowledge and Skills

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Knowledge of software applications including word processing, spreadsheets, browsers, and email
  • Knowledge of AAA products, services, and systems preferred
  • Ability to multitask in a fast-paced working environment
  • Ability to accept feedback and course correct as necessary
  • Bilingual communication skills preferred

Education and Experience

  • High school diploma or GED required
  • One year sales, retention, or customer service experience
  • Acquires all unrestricted licenses required to sell Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of  (i) starting in the role, or (ii) expansion of the Member Service area
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$34,586 Low Average $39,424 High $44,262

Understand the total compensation opportunity for Member Success Associate at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$34,586
$44,262
$39,424
The chart shows total cash compensation for the AAA Member Success Associate in the United States, which includes base, and annual incentives can vary anywhere from $34,586 to $44,262 with an average total cash compensation of $39,424. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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