AAA Scheduling Pro Specialist Salary in the United States

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments.

RESPONSIBILITIES/JOB DUTIES:

• Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.

• Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.

• Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary.

• Process credit card and member billing transaction via available applications.

• Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources.

• Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Make decisions regarding policy exceptions.

• Handle call backs from customers requesting status of service.

• Follow up and coordinate confirmed appointments with Smart Home Pros.

Why work for us?

• Starting Pay - $16.00 per hour

• Job Security - Career Path Advancement 

• Great Benefits - Medical/Dental/Vision

• Retirement - 401k matching up to 4%

• Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

• Clear verbal and written communications.

• Basic mathematical, typing (35 wpm minimum) and data entry skills

• Basic computer skills and relevant applications (Microsoft Office & GSuite)

• General awareness of AAA products, and location of business offices within service area

• Strong Multi-tasking abilities

• Familiarity with aaa.com and partner websites’ features and functionalities

• Passion for customer service

• Geographic knowledge of footprint

• Ability to navigate through navigation system (Google Maps)

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