AAA Smart Business Specialist, Member Experience Salary in the United States

How much does a Smart Business Specialist, Member Experience make at companies like AAA in the United States? The average salary for Smart Business Specialist, Member Experience at companies like AAA in the United States is $39,112 as of September 25, 2023, but the range typically falls between $31,710 and $46,514. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Smart Business Specialist, Member Experience do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


The Smart Business Specialist provides courteous and professional assistance in responding to customer requests for AAA Smart Business services in a high volume call center.

  • Job Stability - Career Growth

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 4%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays


  • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
  • Listen and probe for additional information as necessary
  • Take action, as necessary, to appropriately respond to a Member’s needs and concerns
  • Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
  • Identify situations that require special handling and coordinate with appropriate business unit
  • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application
  • Forward complaint information to appropriate Leader for follow-up
  • Process credit card and member billing transaction 
  • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered
  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation


  • Must have a passion for providing outstanding customer service
  • Proficient in Microsoft Office and G suite 
  • Ability to operate a multi-line telephone
  • Ability to navigate through mapping system (ie. Google Maps)
  • Strong analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
  • Ability to identify customer needs and recommend solutions
  • Application of good judgment and decision making
  • Ability to work efficiently both independently and as part of a team
  • Must possess strong organizational skills
  • Must have the ability to remain calm and professional under challenging conditions
  • Ability to work overtime and/or holidays as business dictates


  • 0 – 2 years customer service experience
  • Call center experience preferred
  • High School Diploma or GED required
  • Bilingual in Spanish is a plus


$31,710 Low Average $39,112 High $46,514

Understand the total compensation opportunity for Smart Business Specialist, Member Experience at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the AAA Smart Business Specialist, Member Experience in the United States, which includes base, and annual incentives can vary anywhere from $31,710 to $46,514 with an average total cash compensation of $39,112. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for AAA Smart Business Specialist, Member Experience
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Small Business Administration - Herndon , VA
... Small Business Administration (SBA), Office of Capital Access, Disaster Administrative Services ... Experience: To receive credit, you must indicate the month and year as well as the average hours ...
The Washington Post - 11 days ago
Industrious - McLean , VA
Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience ... As the manager of your own location you rely heavily on your business sense to organize all the ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 43 days ago
[Remote] Public Relations & Media Specialist (B2B services exp. req.) Location: United States ... experience required • 3+ years of writing and managing B2B focused content experience required ...
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