AAA Technical Customer Service Specialist Salary in the United States

How much does a Technical Customer Service Specialist make at companies like AAA in the United States? The average salary for Technical Customer Service Specialist at companies like AAA in the United States is $48,563 as of September 25, 2023, but the range typically falls between $42,131 and $54,995. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Technical Customer Service Specialist do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, now AAA Smart Home Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

We are looking for a creative problem solver to join our amazing AAA Smart Home team in our Tempe, AZ Call Center. As a Tech Support Specialist I on our Tech Support team, you will troubleshoot equipment and service issues. This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems. You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.

Remote troubleshooting with our customers:

  • Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices

  • Contacts customers (inbound and outbound) regarding troubleshooting issues/requests

  • Uses online resources, websites, computer and web based downloading programs

  • Tests with customer, verify codes signals are received and working properly

  • Submit service tickets as needed for onsite service

  • Document interactions with customers including a summary of the call and any resolution notes

Provide basic customer support:

  • Answer calls in the customer support queue when call volume dictates

  • Collect customer payments

  • Answer basic billing questions

  • Provide general customer account support

Additional Tasks

  • Actively participates in team meetings.

  • Completes assigned tasks in a timely fashion.


  • Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.

  • Ability to interact with customers and field technical staff via phone, email and chat.

  • Accepts assignments with an open, cooperative, positive team oriented attitude.

  • Demonstrates the ability to multi task.

  • Basic working knowledge of Word and Excel.


• High School Diploma; or equivalent combination of education and experience.
• Six months or more of technical support or helpdesk experience (preferred).
• Call center or customer facing experience (preferred).
• Bilingual (preferred).
• Exercise independent judgment, resourcefulness, and effective problem solving techniques.
• Minimum 30 WPM typing skills
• Strong communication skills


Check out Technical Customer Service Specialist jobs in Ashburn, Virginia

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$42,131 Low Average $48,563 High $54,995

Understand the total compensation opportunity for Technical Customer Service Specialist at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the AAA Technical Customer Service Specialist in the United States, which includes base, and annual incentives can vary anywhere from $42,131 to $54,995 with an average total cash compensation of $48,563. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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