ABACUSNEXT Client Services Phone Router Salary in the United States

Description

AbacusNext®, the leading technology provider for the legal and accounting professions, offers  a complete suite of compliance-ready solutions designed to support a secure, cloud-enabled practice.

AbacusNext is searching for a phone router to receive calls from customers; provides call routing and general information to AbacusNext customers to join our Abacus Private Cloud, Hotdocs, OfficeTools, and AbacusLaw support team. The phone routers are responsible for providing support to users ensuring proper request fulfillment, client satisfaction and training to users.

Responsibilities:

• Answers and routes incoming calls on a complex digital telephone system.
• Performs database retrieval for directory information.
• Provides information obtained from a variety of sources to field questions from our customers regarding departments, phone numbers, operational hours, etc. Dispenses general information in person regarding the college when incoming call load allows.
• Assists callers in identifying needs and then routing calls appropriately.
• Updates and maintains staff directory and other resources to ensure accurate dispensing of information.
• Answers routine questions about telephone and voice mailbox operation on an occasional basis.
• Reports PBX console/computer problems to supervisor.
• Answers questions and provides some training for new operators.
• Updates the staff directory and provides changes to Supervisor. Proofs updates for accuracy.
• Keeps computer skills current by attending training on new equipment and learning new or modified procedures.
• Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Qualifications

Qualifications and Skills:

High school diploma or equivalent. Six months of console experience in a busy, customer service oriented position, or completion of communications equipment training.

Knowledge of: Computer operations to include the use of email and web browser and customer service techniques.

Ability to: Think quickly and communicate orally with a variety of callers; handle a high volume of calls (e.g., 125 calls per hour); locate correct and/or unique spelling of names from the database and/or printed directory.

Perks:

• Great office environment and culture
• Brand new full Onsite Gym
• Social Events
• Anniversary Gifts
• Covered Parking
• Weekly onsite masseuse and chiropractor 
• Employee discount to 24 Hour Fitness
• Close proximity to UTC mall (La Jolla/Miramar) and 805/5
• Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
• AbacusNext® is a smoke free workplace

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer. 

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.