ABACUSNEXT Service Delivery Manager - US Salary in the United States

How much does a Service Delivery Manager - US make at companies like ABACUSNEXT in the United States? The average salary for Service Delivery Manager - US at companies like ABACUSNEXT in the United States is $101,737 as of May 01, 2023, but the range typically falls between $85,480 and $117,995. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does a Service Delivery Manager - US do at companies like ABACUSNEXT?

Job Details

Level:    Experienced
Job Location:    Corporate - San Diego, CA
Salary Range:    Undisclosed
Job Category:    Information Technology


AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.


Our product portfolio includes case and practice management, payment processing, private cloud hosting, and document automation solutions designed to make work easier for more than 1 million global users.


AbacusNext is looking for a Service Delivery Manager for their Professional Services division.


  • Lead and provide daily management and direction for the team(s)
  • Ensure the day to day running of the pro services and/ or technical support function(s) is/are successful 
  • Assist developing plans to meet business growth targets and objectives, both financial and non-financial 
  • Collaborates with Sales and Product Management to identify & address client needs and demands
  • Optimising and management of service costs to stay within forecast, meet targets and manage financial pressures 
  • Provide accurate KPI and metric reporting, implementing processes and procedures where required 



  • Assist with the development of operational budgets 
  • Assist PMO in providing accurate and timely revenue forecasting 
  • Provide analysis towards effectiveness of solution offerings from a client satisfaction and P&L perspective 
  • Assist in the Identification, building and reviewing business critical processes and procedures 
  • Provide local leadership to ensure development, continuous improvement and engagement across the team 



  • A high level of practical problem-solving skills to overcome barriers and resistance to change 
  • Understanding of corporate drivers such as the strategy, values and core behaviours 
  • Financial and Budget Management 
  • High level of competence using MS Office, NetSuite
  • High level of attention to detail 
  • Team management capability 



  • Previous Service Delivery Management experience  
  • Track record of delivering results within software implementation services and technical support
  • A good level of Consulting Experience on Enterprise level applications 
  • Significant experience in IT services/consulting industry
  • Experience with HotDocs a major plus



  • ITIL Foundation or higher 
  • Business Studies related degree (BSc, MSc)  
  • Certification towards accountancy or revenue management an advantage
  • Paralegal or Juris Doctorate is preferred



  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Flexible PTO
  • Sick Days


Employee Perks:

  • Great office environment
  • Brand new full Onsite Gym
  • Social Events
  • Birthday Time Off
  • Weekly catered lunch
  • Anniversary Gifts
  • Covered Parking
  • 15% Off Gunnar Optik Eyeware
  • Weekly onsite masseuse and chiropractor  
  • Employee discount to 24 Hour Fitness
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
  • AbacusNext® is a smoke free workplace


Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.


This Job is based out of the San Diego Corporate Office and cannot be worked remotely.


Check out Service Delivery Manager - US jobs in Virginia

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$85,480 Low Average $101,737 High $117,995

Understand the total compensation opportunity for Service Delivery Manager - US at companies like ABACUSNEXT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ABACUSNEXT Service Delivery Manager - US in the United States, which includes base, and annual incentives can vary anywhere from $85,480 to $117,995 with an average total cash compensation of $101,737. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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