ABACUSNEXT Service Delivery Manager - US Salary in the United States

Description

AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.

Our product portfolio includes case and practice management, payment processing, private cloud hosting, and document automation solutions designed to make work easier for more than 1 million global users.

AbacusNext is looking for a Service Delivery Manager for their Professional Services division.

Purpose:

• Lead and provide daily management and direction for the team(s)
• Ensure the day to day running of the pro services and/ or technical support function(s) is/are successful 
• Assist developing plans to meet business growth targets and objectives, both financial and non-financial 
• Collaborates with Sales and Product Management to identify & address client needs and demands
• Optimising and management of service costs to stay within forecast, meet targets and manage financial pressures 
• Provide accurate KPI and metric reporting, implementing processes and procedures where required 

Responsibilities:

• Assist with the development of operational budgets 
• Assist PMO in providing accurate and timely revenue forecasting 
• Provide analysis towards effectiveness of solution offerings from a client satisfaction and P&L perspective 
• Assist in the Identification, building and reviewing business critical processes and procedures 
• Provide local leadership to ensure development, continuous improvement and engagement across the team 

Qualifications

Skills:

• A high level of practical problem-solving skills to overcome barriers and resistance to change 
• Understanding of corporate drivers such as the strategy, values and core behaviours 
• Financial and Budget Management 
• High level of competence using MS Office, NetSuite
• High level of attention to detail 
• Team management capability 

Experience: 

• Previous Service Delivery Management experience  
• Track record of delivering results within software implementation services and technical support
• A good level of Consulting Experience on Enterprise level applications 
• Significant experience in IT services/consulting industry
• Experience with HotDocs a major plus

Qualifications: 

• ITIL Foundation or higher 
• Business Studies related degree (BSc, MSc)  
• Certification towards accountancy or revenue management an advantage
• Paralegal or Juris Doctorate is preferred

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401k
• Flexible PTO
• Sick Days

Employee Perks:

• Great office environment
• Brand new full Onsite Gym
• Social Events
• Birthday Time Off
• Weekly catered lunch
• Anniversary Gifts
• Covered Parking
• 15% Off Gunnar Optik Eyeware
• Weekly onsite masseuse and chiropractor  
• Employee discount to 24 Hour Fitness
• Close proximity to UTC mall (La Jolla/Miramar) and 805/5
• Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
• AbacusNext® is a smoke free workplace

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.