ABACUSNEXT Technical Projects Manager - Remote Salary in the United States

How much does a Technical Projects Manager - Remote make at companies like ABACUSNEXT in the United States? The average salary for Technical Projects Manager - Remote at companies like ABACUSNEXT in the United States is $105,766 as of June 27, 2024, but the range typically falls between $88,720 and $122,812. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Technical Projects Manager - Remote do at companies like ABACUSNEXT?

Job Details

Level:    Experienced
Job Location:    Corporate - San Diego, CA
Position Type:    Full Time
Salary Range:    Undisclosed
Job Category:    Information Technology

Description

AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.

 

Location: This is a remote opportunity and open to individuals outside of San Diego, CA (Headquarters).   

 

The  Technical Projects Manager Key Responsibilities will be: 

  • Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. Ensure critical client SLAs are met
  • Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change.
  • Exemplify an effective and productive relationship with assigned accounts.
  • Reduce escalation volume
  • Lead improvements by monitoring and developing dashboards to proactively monitor trends and customer escalations and use data to recommend technical and/or business process changes to meet expectations and/or optimize productivity
  • Facilitate and report on daily and/or weekly stand-ups to ensure appropriate visibility of key customer issues including escalation status reporting, statistics, trending analysis, issue status activities, and resources
  • Ability to translate technical concepts to peers, management, leadership and customers.
  • Support leadership in strategic, business, and operational planning
  • Provide functional expertise as related to escalations
  • Coordinate upgrade/release activities in tandem with client services, implementation and or other teams necessary
  • Work with client to test and confirm readiness to deploy remediated solutions to their production environments.
  • Develop and present compelling customized presentations that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps.
  • Ability to create new processes and iterate on existing workflows.
  • Ability to work non-standard, on-call rotation hours as needed.
  • Perform other tasks and duties as assigned or needed

Qualifications


Desired Skills:

  • External enterprise customer-facing experience as a project manager, with strong oral and written communication skills, presenting to both large and small audiences.
  • Solid time and project management background with hands on experience
  • Ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand.
  • Strong analytical and problem-solving skills
  • Ability to intelligently speak to both technical implementation and business strategy
  • Experience translating business requirements into a technical scope of work
  • Experience as a technical or project lead for large engagements
  • High level of integrity, judgment, and situational awareness
  • Time management: ability to organize and manage multiple priorities
  • Extreme detail orientation
  • Ability to work collaboratively within a team as well as independently

 

Experience:

  • 4+ years of hands-on SaaS experience in a high pace environment
  • 4+ years relevant work experience in a client-facing technical role, preferably managing escalations and project management within tight deadlines, with a proven track record of high customer satisfaction.
  • Over 4 years of technical project management, engagement management, implementation project management, software implementation management or consulting experience.
  • Requires professionalism and the ability to work in a remote in an independent environment
  • Experience with remote access environments such as Citrix and/or terminal services.
  • Must have experience with Microsoft server and client technologies.
  • Preferred: Current engineering certifications: MCSA/MCSE, CCNA, CSSA, CCA

 

Benefits:

  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Flexible PTO
  • Sick Days

 

Employee Perks:

  • Professional and Financial Growth
  • Great culture and environment
  • Social, Health, and Wellness Events
  • Anniversary Gifts
  • Birthday Time Off
  • Employee Assistance Programs
  • Employee discount program through TicketsAtWork
  • 15% Off Gunnar Optik Eyeware
  • Employee discount to 24 Hour Fitness
  • Brand new full Onsite Gym (San Diego)
  • Weekly onsite masseuse and chiropractor (San Diego)
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria (San Diego)
  • AbacusNext® is a smoke free workplace (San Diego)

 

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

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$88,720 Low Average $105,766 High $122,812

Understand the total compensation opportunity for Technical Projects Manager - Remote at companies like ABACUSNEXT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$88,720
$122,812
$105,766
The chart shows total cash compensation for the ABACUSNEXT Technical Projects Manager - Remote in the United States, which includes base, and annual incentives can vary anywhere from $88,720 to $122,812 with an average total cash compensation of $105,766. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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