ABBOTT LABORATORIES Associate Global Support Professional -- Molecular Salary in the United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Provides Level 3 field support globally; including training; remote support; and onsite support. Liaison between global field service organization; and internal functions such as manufacturing; quality; R&D; etc. Assists in the development of service strategy and documentation for both customer and employee support. Provides SME support of cross functional teams and executes assigned service deliverables.

Core Responsibilities

Level 3 Field Support: -Provides phone email coverage and documentation. -Identifies and troubleshoots basic instrument and/or assay issues. This includes the use of the service tools; manuals and log analysis; as appropriate. -Performs technical responsibilities of local service personnel; such as performing repairs; TSBs; and installs. -Performs data gathering and monitoring of service goals. Training: -Trains students (internal or external) in either classroom or field setting. Field co-travels to receive On the Job (OJT) training. -Follows processes and procedures related to instrumentation and how to properly interact with customers. Service Documentation: -Redlines and/or develops service/ quality documents with assistance by senior professional. -Performs service documentation approval process while forming relationships with the appropriate areas. Product Support: -Represents Global Service at cross functional meetings -Assist peers with service deliverables.

Accountability

Entry level position with scheduled advancement goal to a service professional level. Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution. Ensures compliant; technically accurate service documentation. Works closely with R&D; TPD; and Marketing to implement service strategy on existing and new products.

Education Requirements

• Minimum: Associates Degree or equivalent certification in Science; Engineering; Allied Health or scientific or engineering related field
• Preferred: BS Degree in Science; Engineering; Allied Health or related field

Experience

• Minimum 2 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.