ABBOTT LABORATORIES Associate Technical Support Scientist Salary in the United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Position Summary:

• Provide direct support to internal and external customers on the business's portfolio of products.

Main Responsibilities:

• Respond to simple and intermediate customer inquiries via multimedia channels.
• Analyze complaints.
• Diagnose probable causes.
• Systematically eliminate alternatives.
• Provide troubleshooting solutions. E
• Educate as appropriate.
• Responsible for implementing and maintaining the effectiveness of the Quality System. document complaints in accordance with Quality standards. recognize and communicate trends in product issues and their impact on customers.
• Provide training to internal and external customers as needed.

Accountability/Scope:

• This position is accountable for the following:
• Support of the department through administrative and tactical execution of specific tasks as communicated by the department manager;
• Contribute to short-term, mid-range and long-term organizational goals;
• Facilitation / resolution of internal and external customer technical concerns. Errors or failures to achieve results may add cost and may impact the goals of the organization.
• Works under the supervision of more experienced staff who review work for overall accuracy, completeness and sound judgment.
• Recognizes risks versus the relative gains associated with actions.
• Understands critical success factors relative to scope of work and makes recommendations and decisions impacting applicable factors.
• Responsible to meet established objectives and goals; may provide guidance and / or recommendation cross-functionally at all levels of the organization.
• Drives functional performance to ensure that cross-functional standards and expectations are met.
• May assist in the training of personnel as directed by management.
• Manages change control related activities (i.e. Document CR, Legal Control, DFCS, etc.)

Qualifications:

• Bachelor's degree or equivalent experience and demonstrated competence  
• Typically requires 2-4 years of work experience to develop the competence to meet the skills and responsibilities of the position.
• Candidates / incumbents should possess the following:
• Ability and aptitude to evaluate complex processes and apply critical-thinking to complete assignments that are complex in nature where judgment and initiative are necessary to resolve problems.
• Ability and aptitude to determine methods of addressing customer concerns and issues in real-time.
• Strong customer-focus orientation and skill set.
• Ability to assimilate complicated technical information.
• Independent decision-making skills in critical, fast-paced settings.
• Problem-solving and troubleshooting skills.
• Ability to clearly, concisely and accurately convey communications.
• Ability to work independently and in groups.
• Ability or aptitude to use various types of databases and other computer software to complete tasks.