ABBOTT LABORATORIES Client Services Quality Assurance & Training Lead Salary in the United States

How much does a Client Services Quality Assurance & Training Lead make at companies like ABBOTT LABORATORIES in the United States? The average salary for Client Services Quality Assurance & Training Lead at companies like ABBOTT LABORATORIES in the United States is $156,401 as of June 27, 2024, but the range typically falls between $126,797 and $186,005. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does a Client Services Quality Assurance & Training Lead do at companies like ABBOTT LABORATORIES?


At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.


The Quality Assurance & Training Lead has the responsibility to measure and provide continuous improvement coaching for all the activities of the Client Service Agents.  The Quality Assurance & Training Lead performs a variety of duties which help the Client Service Agents operate at an optimal efficiency. The responsibility includes monitoring and documenting phone calls and emails for Balanced Performer Program to verify that the agents are working in accordance with the company rules and regulations.  In addition to monitoring and reporting, the Quality Assurance & Training Lead identifies opportunities for improvement and trains and coaches one on one with agents.  As necessary the Lead identifies organizational training deficits, creates training documentation or written SOPs and publishes to and/or trains the larger group.

  • Actively takes part in designing the call monitoring formats and quality standards
  • Monitor emails of customer contacts and as well as clients
  • Provides actionable data to internal support groups as and when needed.   Includes training and system Change Request opportunities
  • Prepares monthly internal quality audit reports for staff & management review
  • Document, review, and revise any necessary Client Services Standard Operating Procedures (SOPs) related to the servicing of Clients & Clinics
  • Coaches and trains Client Service staff
  • Works proactively to realize Individual & Departmental goals set by management
  • Ability to understand and explain general collection, laboratory and medical review procedures
  • Works with the Management Team to perform call monitoring and provide trend data
  • Offers recommendations for improvement of quality monitoring data system
  • Determines new or growing needs of the customers by understanding them in the monitoring programs
  • Coordinates and facilitates training or retraining sessions for the organization staffs
  • As part of regularly scheduled meetings offers feedbacks to Team Leaders & Managers
  • Partners with Team Leads & Managers to review and revise effective training methods & mediums
  • Strong communicator with excellent oral, written and interpersonal communication skills

  • Exceptional listening and analytical skills
  • Strong knowledge of Word & Excel required

  • Flexibility in work schedule, working a night shift as needed.

  • Strong ability to multi-task and prioritize
  • Works well in a team environment
  • Possesses a strong knowledge of Customer Care processes and techniques

  • Self-motivated and dedicated to providing exceptional service to the company and our Clients & Clinics

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$126,797 Low Average $156,401 High $186,005

Understand the total compensation opportunity for Client Services Quality Assurance & Training Lead at companies like ABBOTT LABORATORIES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ABBOTT LABORATORIES Client Services Quality Assurance & Training Lead in the United States, which includes base, and annual incentives can vary anywhere from $126,797 to $186,005 with an average total cash compensation of $156,401. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for ABBOTT LABORATORIES Client Services Quality Assurance & Training Lead
Lead conversations to recommend rectifications. * Review final client turnover packages ... and technical training is highly desirable. * Minimum 5 years' experience in Quality Assurance ...
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Training program, Change Control, Corrective and Preventive Actions, Events, Investigations ... Lead with strong verbal and written communication skills during inspection / audit scenarios
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Fareva USA - Henrico , VA
An assigned QA Specialist II also serves a dual role and assists in training activities and ... Lead and/or participate in weekly focus workflow and SME meetings. Provide data for tracking ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 3 days ago
Eliassen Group - McLean , VA
Our government client is looking for a Quality Assurance Engineer to join their team. Due to client ... Lead efforts to automate testing activities and to integrate test automations into the CI/CD ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 26 days ago
Advanced Technology Leaders Inc - Virginia Beach , VA
... our products and services. The position requires strong attention to detail, excellent ... training. The Company also prohibits retaliation against any employee who exercises his or her ...
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pureIntegration - Reston , VA
... experience servicing Fortune 100 clients headquartered in the DC area. We serve clients in the ... Deliver quality process training to technical staff and act as an internal quality consultant to ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 8 days ago

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