ABBOTT LABORATORIES Clinical Review Supervisor Salary in the United States

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The OHS Supervisor is responsible for the hiring, training and direction of 8-12 Occupational Health Services staff members performing clinical review, data entry, administrative duties and follow-up calls/notifications to clinic/clients related to OHS service events.

The OHS Supervisor is also responsible for emails, faxes and phone calls, with timely issue resolution; and managing occupational health services that require custom workflows

• Ensures the use of standardized and consistent Occupational Health Services clinical review and general client processes

• Act as subject matter expert in the following medical field(s) and areas of expertise; Occupational Health Service standards and delivery to include all current OHS standard services, applicable OSHA regulations, applicable CDC recommendations, DOT/FMCSA medical examination regulations and recommendations, Preventive Health and Wellness service delivery

• Demonstrate proficiency in performing the “Occupational Health Nurse” role.  Minimum 1 year experience in “Occupational Health Nurse” role.  

• Evaluate trends in Turn-Around Time (TAT), cancellation rates, no-show rates, and incomplete event follow-up with ability to manage through trends in order to meet service level expectations; and provides reporting as needed to run the department.

• Perform all managerial duties including (but not limited to) staff hiring, training, project management, goal tracking, performance review, career development, and daily supervision over designated department personnel

• Responsible for monitoring team members’ completion of assigned daily work and associated turnaround time for work performed.

• Responsible for coordinating the training of new “Clinical Review” staff members. Training will include, but not be limited to departmental policies and procedures and communication with clients, donors and clinics.

• Collaborate with clinical review Occupational Health Nurses and National Accounts team in managing assigned accounts to ensure completion of all identified “clinical review team” processes. 

• Serve as primary contact for escalation of any issues to be addressed. Responsible for ensuring resolution of escalated issues, with communication to client.  Escalate all unresolved issues to supervisor.

• Responsible for client and department specific weekly/monthly reporting as assigned by supervisor.

• Responsible for assisting with gathering daily data required for Management Operating System (MOS) tier 1/2/3 meetings; leading and/or participating as required