ABBOTT LABORATORIES Customer Service Representative Salary in the United States

How much does a Customer Service Representative make at companies like ABBOTT LABORATORIES in the United States? The average salary for Customer Service Representative at companies like ABBOTT LABORATORIES in the United States is $38,424 as of May 25, 2023, but the range typically falls between $33,845 and $43,002. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does a Customer Service Representative do at companies like ABBOTT LABORATORIES?

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

We are seeking an experienced, high caliber Customer Service Representative. This role is responsible for providing efficient and effective service to customers and clients and maintaining customer/client data in our office system. In addition, the Customer Service Representative is responsible to handle all aspects of supplying Wound Care supplies to clients and may occasionally handle VAD-related Equipment and Accessories products under direction from others.


  • Answers inquiries from customers and clients and documents interaction within Brightree database

  • Represents Continuum to internal and external customers and clients to assure a high level of customer/client satisfaction

  • Maintains customer/client information in accordance with HIPAA, PHI and regulatory requirements

  • Plans and implements office systems, filing systems and manages customers, clients and sales orders in Brightree

  • Inputs prescriptions (e.g. CMNs) in Brightree and is responsible to obtain customer approval/signature

  • Compares client requests against signed prescription and obtains updated prescription from customer if necessary

  • Generates sales orders in Brightree for wound care supplies and ships wound care supplies to clients

  • Follows up on delivery information and updates Brightree as appropriate

  • Maintains thorough and accurate records of work performed

  • Maintains knowledge of and adheres to processes, policies and procedures

  • Escalates issues as necessary for guidance from others


  • High school diploma

  • Minimum of one year experience in a customer service role or equivalent combination of education and experience

Your preferred qualifications and education:

  • Basic computer and clerical skills

  • Flexibility and the ability to work independently and within a multidisciplinary team

  • Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources

  • High degree of attention to detail in a high volume environment

  • Good planning and organizational skills, including ability to meet deadlines

  • Problem Resolution and follow-up skills

  • Ability to multi-task and work in a fast-paced environment

  • Ability to operate a computer and use the operational software used by the office along with Microsoft Office

  • Working knowledge of Brightree software desired

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$33,845 Low Average $38,424 High $43,002

Understand the total compensation opportunity for Customer Service Representative at companies like ABBOTT LABORATORIES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ABBOTT LABORATORIES Customer Service Representative in the United States, which includes base, and annual incentives can vary anywhere from $33,845 to $43,002 with an average total cash compensation of $38,424. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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