ABBOTT LABORATORIES Global Service Professional Application Salary in the United States

How much does a Global Service Professional Application make at companies like ABBOTT LABORATORIES in the United States? The average salary for Global Service Professional Application at companies like ABBOTT LABORATORIES in the United States is $100,434 as of June 27, 2024, but the range typically falls between $86,312 and $114,556. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Global Service Professional Application do at companies like ABBOTT LABORATORIES?

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Job Description

This position will be working with clinical support product providing level 3 field support globally, including training, remote support, and onsite support. Liaison between Area field service organization, and internal functions such as manufacturing, quality, R&D, etc. Executing service strategy and documentation for both customer and employee support. Provides SME support for cross functional teams and take ownership of all assigned service deliverable's. Mentors Associate Global Support Specialists.

Main Responsibilities

Level 3 Field Support:

  • Provides phone or email coverage and documentation.
  • Identifies and provide root cause analysis for informatics product. This includes the use of the service tools, manuals and log analysis, as appropriate.
  • Develop action plans for account resolutions.
  • Performs technical responsibilities of local service personnel, such as performing repairs, TSBs, and installs.
  • Performs data gathering and monitoring of service goals.
  • Training: Trains students (internal or external) in either classroom or field setting.
  • Field co-travels to receive On the Job (OJT) training.
  • Follows processes and procedures related to instrumentation and how to properly interact with customers.
  • Critically evaluates student performance and provides feedback to management team.
  • Trains/mentors new trainers.
  • Subject Matter Expert (SME) for technical content development and review.
  • Service Documentation:
  • Redlines and/or develops service/ quality documents with assistance by senior professional.
  • Subject Matter Expert (SME) for cross functional site documents.
  • Performs service documentation approval process while forming relationships with the appropriate areas.

Product Support:

  • Represents Global Service at cross functional meetings.
  • Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team.
  • Drives service deliverables by working closely with planning, quality, engineering, etc.
  • Service Strategy
  • Identify, develop, and implement new service tools, parts, and procedures to reduce service costs globally.
  • This includes providing input on retrofit budget strategy and Top-10 issue tracking.
  • Lead cross functional teams (TPD, manufacturing, local service, etc.) to resolve Informatics issues quickly and effectively.
  • Works with field and planners on part stocking recommendation.

Accountability

  • Mentors Associates on Global Service roles and responsibilities.
  • Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution.
  • Ensures compliant, technically accurate service documentation.
  • Works closely with R&D, TPD, and Marketing to implement service strategy on existing and new products.

Qualifications

  • Associates Degree or equivalent certification in Science, Engineering, Allied Health or scientific or engineering related field Preferred: BS Degree in Science, Engineering, Allied Health or related field  
  • Minimum 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.
  • Fluent in Spanish a plus.
  • Preferred Experience: Informatics, Business Analytics, Laboratory workflow, Information Technologies, LIS Integration Engine (Cloverleaf, Mirth, Qvera)
  • Knowledge of HIS/LIS/LIMS, laboratory operations and communication protocols (ASTM and HL7) is a plus
Check out Global Service Professional Application jobs in Ashburn, Virginia

Recruiter, Dexis Professional Services

Dexis Consulting Group - Arlington, VA

$86,312 Low Average $100,434 High $114,556

Understand the total compensation opportunity for Global Service Professional Application at companies like ABBOTT LABORATORIES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$86,312
$114,556
$100,434
The chart shows total cash compensation for the ABBOTT LABORATORIES Global Service Professional Application in the United States, which includes base, and annual incentives can vary anywhere from $86,312 to $114,556 with an average total cash compensation of $100,434. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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