ABBOTT LABORATORIES IT Business Relationship Manager, TPM Salary in the United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

The IT Business Relationship Manager will be responsible for working closely with Abbott Diabetes Care (ADC) Manufacturing business partners and serve as the liaison between business partners and shared services delivery teams to ensure that business needs and requirements are being addressed across Plan, Build, and Run areas. Provide expert oversight of manufacturing systems utilized by third party manufacturers (TPM) and third-party logistics (3PL) to ensure that the systems can support production activities, meet established production specifications as well as schedules, volume, cost, and wastage targets, and quality standards.

Core Job Responsibilities:

• Provide expert oversight of manufacturing systems utilized by TPMs for device manufacturing
• Provide expert oversight of manufacturing and distribution systems utilized by 3PLs
• Provide expertise in the design, development, deployment, and maintenance of manufacturing systems utilized by TPMs and 3PLs
• Liaise with IT, operations, and TPM and 3PL personnel to resolve system issues impacting production
• Support data integrity activities for TPMs & 3PLs
• Support system integration projects to link Abbott systems with TPM & 3PL systems
• Support EDI implementation projects between Abbott ERPs and TPM & 3PL ERPs
• Provide oversight of TPM & 3PL system maintenance and downtime incidents to minimize impact to production

Strategic Thinking

• Building and maintaining expertise on the IT portfolio for Abbott Diabetes Care globally. Proactively analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing IT technology components
• Champion change and innovation. Stimulates creativity, innovation and open to new ideas.
• Constant awareness of corporate IT standards, technology trends, evolving regulatory requirements and their applicability to the business process and IT portfolio, and influences the IT stakeholders and partners in addressing these evolutions in the most efficient way.
• Manages collaboration and partnership with Corporate IT Services including Plan/Build/Run teams.

Business Acumen

Understands the business and ensures that IT solutions meet the needs of the business. Understand the specific challenges and opportunities linked to the regulatory, legal and economic situation across countries and business units.

Consulting

Consult senior leadership on IT systems lifecycle, tools and solutions.  Recommend solutions assuring alignment with organization direction, vision and priorities. Where needed, involve area or functional BRM and IT business consultants, as well as external expertise. Develops, proposes, sells and implements innovative solutions to improve business outcomes in support of the business strategies.

Relationship Management

Partner and collaborate with key IT staff and other Abbott divisions to support cross divisional business initiatives, and explore IT synergies and efficiencies.

Project Management

Good understanding of project management process, best practices and documentation. Experience with both Agile and Waterfall methodologies.  

People Skills

Responsible for maintaining healthy and conflict-free relationship between the business customer and the IT delivery teams. Responsible for creating and ensuring a productive, collaborative and friendly team environment.

Compliance

Responsible for compliance with applicable Corporate and Divisional policies and procedures. Operates with broad goals and objectives. Has direct impact on capital budget, expenses and project completion.

Decision Making

Make strategic decisions that impact Business and IT. Shared decision authority for IT budget and project activities. Manage initiatives that span multiple virtual teams across the world and cross cultures.

Minimum Education & Qualification

• Bachelor’s degree in Engineering or related field
• 5-8 years of manufacturing control systems and automation experience
• Familiarity with TPMs & 3PLs operating model
• Experience with MES, PLC, DCS, SCADA, Oracle and SQL Databases, Manufacturing Networks, Inspection/Packaging/Vision systems, ERP, EDI

Preferred Qualification/Experience

• Experience in developing and implementing applications in an FDA/GXP environment
• Pharma/Medical Device commercial, development, and manufacturing business process knowledge, as related to IT
• Technology Lifecycle Management, Product Life Cycle Management and Document Management
• Strong organizational skills including program/project governance
• Strong interdisciplinary, intercultural and networking skills
• Strong influence and negotiating skills
• Experience leading teams - both with direct staff and indirect project teams