ABBOTT LABORATORIES Manager – IT, SAP Support Salary in the United States

How much does a Manager – IT, SAP Support make at companies like ABBOTT LABORATORIES in the United States? The average salary for Manager – IT, SAP Support at companies like ABBOTT LABORATORIES in the United States is $126,732 as of September 25, 2023, but the range typically falls between $109,077 and $144,386. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities2


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What does a Manager – IT, SAP Support do at companies like ABBOTT LABORATORIES?

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Job Summary:

The role of Manager, IT SAP Support leads a best-in-class Global Level 2 SAP Medical Device (SAP MD) Production Support team; and will collaborate and coordinate closely with the business and other Global IT teams to maintain a stable, highly available business system on which Abbott can conduct its world-wide medical device business activities. The position is responsible for ensuring that all SAP MD user tickets are processed and resolved within established Service Levels and that support is available on a global basis.

Job Duties:

  • Manages the intake, prioritization and completion of production support tickets related to all SAP MD functional areas.  Responsible for reviewing tickets and re-assigning any project or enhancement requests to the SAP MD functional teams.
  • Ensures production support services are delivered in a timely manner and within the established Service Level Agreements.
  • Leads Hypercare activities for all major SAP MD projects, including defining exit criteria, determining and supporting production support staffing levels, training users on process, creating and publishing metrics, etc.
  • Builds strong working relationships and communicates effectively with partners in the Business and across the SAP MD Center of Excellence.
  • Directly manages employee and contractor resources in multiple global locations. Responsible for scheduling and resource allocation to ensure adequate SAP production support is available 24/7 on a global basis.
  • Continually improves production support processes with a focus on service, efficiency and cost.  Works closely with service providers to achieve the same.
  • Reviews and approves all Risk Assessment documents and Change Requests created by the Production Support team in the Service Management tool on a timely basis
  • Creates and communicates SAP MD planned system outages to the Business in a timely manner.
  • Creates and communicates performance metrics to Sr. Leadership on a monthly basis.
  • Manages area budget.
  • Ensures team compliance to BTS administrative processes (time tracking, change management, IT compliance, etc.), including new team member on-boarding to these processes
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. 
  • Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
  • Performs other related duties and responsibilities, on occasion, as assigned.

Minimum Qualifications:

  • Bachelor's degree in Business, Computer Science, related field or equivalent experience.
  • 5-7 years IT experience
  • Prior SAP experience in support, configuration, development or project management

Preferred Qualifications:

  • Experience working in a large or midsized multinational healthcare organization.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results. 
  • Ability to work effectively within a team in a fast-paced changing environment.
  • Strong verbal and written communications with ability to effectively communicate at all levels in the organization.
  • Ability to bridge communication between technical and business areas.
  • Multi-tasks, prioritizes and meets deadlines in timely manner.
  • Strong organizational, planning, and follow-up skills and ability to hold others accountable.
  • Experience with GxP validation.
  • Ability to travel approximately 15%, including internationally.
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$109,077 Low Average $126,732 High $144,386

Understand the total compensation opportunity for Manager – IT, SAP Support at companies like ABBOTT LABORATORIES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ABBOTT LABORATORIES Manager – IT, SAP Support in the United States, which includes base, and annual incentives can vary anywhere from $109,077 to $144,386 with an average total cash compensation of $126,732. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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