ABBOTT LABORATORIES Technical Lead Global Service Salary in the United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Primary Function

This position is a lead SME role for a function area / instrument platform within the Core Global Service organization.  They will implement and coordinate advanced projects and processes that improve Global Service and instrumentation; operation or assay performance.  The candidate is able to lead and coordinate projects as a senior / managerial level.  The candidate is a recognized SME with significant experience; who is considered an expert across the decision and across functions.

Responsibilities

• Responsible for implementation and maintaining the effectiveness of the quality system.
• Working with department manager, assists in developing and leading Global Service support functions and / or functional areas. 
• Participates in strategy development and the translation of strategy into specific actions at a department managerial level.
• Responsible for leading creation of technical service and support documentation including ISAs; TSBs; Knowledge Management; assay documentation; customer operations documentation and other service troubleshooting documentation.
• Reviews; originates; generates and approves technical and design control / quality documentation including technical manuals; change records; instrument design specifications and label copy.
• Lead projects to improve service and support documentation processes.
• Assists manager in developing service or support strategies for new product launches and revising service and support strategies for on-market products.  Leads implementation of strategy. (Includes service cost analysis; parts stocking recommendations; remote diagnostics strategies; life-cycle planning; voice of the customer issues, etc.)
• Identifies; develops; and leads complex projects for the implementation of new service and support tools; parts and procedure to reduce service costs globally.
• Acts as senior project team leader on cross-functional projects.
• Develops and is accountable for project timelines and deliverables. 
• Can be delegated supervisory responsibility when manager is absent.
• May lead and manager field teams providing specialist level 3 Field support including remote / on-site support as required.
• This position also trains and develops others in the theoretical [principles and practical application of techniques; processes and assays.  Advances the level of technical expertise within the division.

Accountability

• Assist the department manager with establishing department goals and coordinating plans to achieve these goals; directing junior staff as required. Provides direction to other department / team personnel.  Mentors junior personnel.
• Able to represent Global Service at divisional meetings; and on LEAD projects and internal
• improvement teams.
• Specifies the resources required for the completion and implementation of technical projects. Reviews project plans; timelines; progress towards goals; and evaluates results. Recommends resource allocations and changes project scope to achieve broad objectives.
• Interacts with the following groups: hardware engineering; software development; systems integration; assay and reagent development; supply chain; medical affairs; quality; regulatory; informatics and both field-based and internal service personnel; marketing and commercial personnel. In addition; this role may also require interfacing with OEM engineering vendors. Will require interaction with cross divisional personnel as required.

Education Requirements

• Minimum: Associates Degree or equivalent certification in Science; Engineering; Allied Health or scientific or engineering related field
• Preferred: BS Degree in Science; Engineering; Allied Health or related field

Experience Requirements

• Minimum 10 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.
• Able to lead and coordinate multiple projects at a managerial level.
• Recognized as a SME with significant experience and influence, who is considered an expert across the division and across functions.