ABBVIE INC Customer Experience Training and Development Lead Salary in the United States

How much does a Customer Experience Training and Development Lead make at companies like ABBVIE INC in the United States? The average salary for Customer Experience Training and Development Lead at companies like ABBVIE INC in the United States is $67,481 as of June 27, 2024, but the range typically falls between $59,304 and $75,657. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About ABBVIE INC

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What does a Customer Experience Training and Development Lead do at companies like ABBVIE INC?

About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results.  All while wearing jeans to work!

Training and Development Lead – Customer Experience

*YOU ARE more than just a title, YOU ARE…

  • A Leader – You have formal supervisory and training responsibilities; coordinates resources and sets daily priorities to meet operational objectives. Assists in developing and facilitating training and continuing education for new and tenured associates. This work includes career development, orientation of new hires, training on system use, policies, procedures, and ongoing competency of tenured associates.
  • Accountable – You assist with QA monitoring, feedback, and coaching to expectations. Adjusts training to meet individual learning styles and needs. Evaluates and updates training programs to ensure accurate, timely courses which meet requirements. Assures that a high level of service orientation is embedded within the culture of the company. Customer Experience Training and Development Lead will be accountable for the results of assigned operations team (up to 10 direct reports) and requires specialized field of knowledge that use their judgment to apply expertise.

YOU WILL:

  • Require knowledge and experience in own discipline; still acquiring higher level knowledge and skills. 
  • Foster the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
  • Conduct training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
  • Confer with management, supervisors and employees to gain knowledge of work situations requiring ongoing training/continuing education, and to better understand ongoing changes in policies, procedures, regulations, business initiatives and technologies.
  • Formulate teaching materials and determine instructional methods such as individual training, group instruction, lectures, demonstrations, meetings and workshops. Keeps reference materials updated.
  • Report on progress of employees under guidance during training periods. Maintain trainee records.
  • Identify areas of opportunity for development of skills for career and personal growth.
  • Provide coaching and performance feedback to CXRs by analyzing daily metrics and reports.
  • Solve problems based on practice and precedent. 
  • Must conduct work activities in compliance with all internal requirements and with all applicable regulatory requirements. 
  • Internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.


Qualifications

YOU BRING:

  • Minimum one to two (1-2) years’ experience leading people in a customer service or customer facing environment and/or as a trainer, corporate training specialist, or related position.
  • A positive leader with proven ability in teaching, facilitation, and creative problem solving.
  • Effective communication skills (presentation, document writing, coaching people).
  • Excellent time and classroom management skills.
  • Ability to help assess organizational training needs.
  • Ability to independently manage multiple, competing priorities while maintaining excellence in communication and customer service.
  • Perform accurate and complete work, within deadlines, with or without direct supervision.
  • Ability to take initiative and make decisions.
  • Possess excellent skills with MS Office (Word, PowerPoint, Outlook, and Excel).
  • SAP, ERP, or Business Systems experience preferred.
  • Possess solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, facilitation, and cooperative learning) and tools/technology is preferred.
  • Ability to learn and adapt to new technologies and changing processes.
  • Bachelor’s degree or equivalent experience in Business or related field. 
  • Medical Device or Pharmaceutical experience strongly preferred.

LEADERSHIP SKILLS:

For this role, we’re looking for a leader who is:

  • Excellence Focused
  • Optimistic
  • Open and Authentic


Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
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$59,304 Low Average $67,481 High $75,657

Understand the total compensation opportunity for Customer Experience Training and Development Lead at companies like ABBVIE INC, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$59,304
$75,657
$67,481
The chart shows total cash compensation for the ABBVIE INC Customer Experience Training and Development Lead in the United States, which includes base, and annual incentives can vary anywhere from $59,304 to $75,657 with an average total cash compensation of $67,481. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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