ABRIGO Desktop Support Specialist Salary in the United States

How much does a Desktop Support Specialist make at companies like ABRIGO in the United States? The average salary for Desktop Support Specialist at companies like ABRIGO in the United States is $48,385 as of August 27, 2023, but the range typically falls between $41,906 and $54,863. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2


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What does a Desktop Support Specialist do at companies like ABRIGO?

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.

Abrigo is seeking a Desktop Support Specialist to join the Abrigo service desk team which provides IT support to internal customers of varying technical abilities.  The ideal candidate will have a strong desire to deliver white glove service, timely resolution to IT issues and a strong focus on continuous process and personal improvement. 

What You’ll Do: 

  • Deliver white glove service to internal customers of varying technical ability across multiple office locations both in person and via remote assistance technology
  • Monitor the Abrigo service desk ticketing system to address employee technology issues within the first 24 hours after they are submitted and provide updates to internal customer on the progress of issue resolution
  • Administer the Windows operating system patch management system to ensure critical patches are applied consistently and timely to all applicable devices
  • Administer the antivirus solution to ensure antivirus definitions are updated regularly for all devices and system scans are performed on schedule
  • Provision new user accounts within Azure Active Directory and traditional on-premise Active Directory
  • Diagnose office layer 1 LAN and WLAN connectivity issues and escalate to Network Operations as needed
  • Support internal customers using Microsoft Office 365 applications:  Word, Excel, PowerPoint, & Outlook
  • Perform moves, adds, and changes in Cisco, 8x8, and other VoIP solutions
  • Provision end user laptops and periodic refresh cycles leveraging WDS & MDT, Intune, or other imaging solution
  • Effectively translate technical concepts into easy to understand language to assist non-technical customers
  • Deliver on the technology requirements for meetings of all sizes across multiple locations

What You’ll Need: 

  • Minimum of Associates Degree in Information Technology or related program
  • Strong ability and desire to perform troubleshooting on a variety of IT issues
  • Strong understanding of Microsoft Office, Microsoft Office 365 and Azure Active Directory
  • Candidates with Window Server, Office 365, Azure Active Directory, A+, Network+, or similar certifications are preferred
  • 1 year of experience in Microsoft Windows Server administration, Active Directory or Microsoft Azure Active Directory administration
  • Excellent interpersonal and customer service skills with a deliver a high level of customer service
  • Ability to follow defined Information Technology and Information Security standard operating procedures
  • Demonstrated ability and desire to take ownership of a task or issue
  • Ability to work independently and in a team environment
  • Excellent organizational skills and the ability to work with a diverse user base
  • Ability to document issue resolution and maintain working documentation as needed
  • Ability to work extended and flexible hours, including evenings and weekends on an occasional basis
  • Must be able to lift and move equipment up to 50 pounds of weight
  • Desire to learn and continually improve their skillset

What You’ll Get: 

  • Located at our Raleigh office location (5444 Wade Park Boulevard), the largest of four Abrigo office locations, where employees enjoy bringing their dog to work, weekly catered breakfasts, and a complementary assortment of snacks and drinks
  • Full-time employee, with a range of competitive health insurance plans, 401k with match, and unlimited paid time-off
  • Casual, dog friendly, work environment
  • Continuing education with expenses paid for training and certifications
  • Opportunity to travel to other offices, although travel is optional

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identify, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. 
Check out Desktop Support Specialist jobs in Ashburn, Virginia

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Sira Consulting, an Inc 5000 company - Ashburn, VA

$41,906 Low Average $48,385 High $54,863

Understand the total compensation opportunity for Desktop Support Specialist at companies like ABRIGO, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ABRIGO Desktop Support Specialist in the United States, which includes base, and annual incentives can vary anywhere from $41,906 to $54,863 with an average total cash compensation of $48,385. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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