ABSENCESOFT Customer Success Manager Salary in the United States

How much does a Customer Success Manager make at companies like ABSENCESOFT in the United States? The average salary for Customer Success Manager at companies like ABSENCESOFT in the United States is $72,018 as of June 27, 2024, but the range typically falls between $60,208 and $83,828. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About ABSENCESOFT

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What does a Customer Success Manager do at companies like ABSENCESOFT?

Wanted:

Self-Motivated, entrepreneurial spirited and technology-oriented Customer Success Manager. The ideal candidate will possess strong consultative skills, be a strong negotiator and have experience with client retention and up-selling customer accounts to meet client’s needs and drive growth.

What you’ll be doing:

  • Managing a set of accounts to achieve renewal and expansion revenue targets
  • Conducting regular account reviews by gathering customer issues and effectively prioritizing a roadmap for requests, product bugs, and overall customer satisfaction
  • Consulting with clients on patterns, trends and strategic insights
  • Managing commitments across a team of resources, including Business Analysts, Development and QA
  • Creatively investigating customers' organizational landscape to expand AbsenceSofts footprint and drive additional revenue
  • Effectively forecasting and communicate at-risk customers
  • Maintaining a high degree of confidence and trust with customers/partners

Required Skills:

  • Outstanding written and verbal communication skills
  • Strong multitasking, problem solving and organization skills
  • 5-7 years experience in customer success role at SaaS company
  • Proven record of providing top class customer service  
  • Proven proficiency in troubleshooting and setting priorities
  • Experience with Microsoft Office Suite

Nice to Have:

  • Knowledge of FMLA, Disability and/or ADA
  • An understanding of Software Development Life Cycle
  • Experience with issue ticketing systems such as Jira and Salesforce

Location: Lakewood, CO

Travel: 30% ~ 40%

Benefits:

Competitive Salary, healthcare, dental vision and 401k benefits. Industry training and CLMS Certification; opportunities for additional industry and technology certifications, and continuing education.

Company Background

AbsenceSoft is a proven provider of technology solutions to help employers more efficiently and cost-effectively manage FMLA, LOA, Disability, and ADA. Maintaining full compliance with the federal and ever-growing number of state and municipal leave laws is becoming increasingly difficult for organizations of all sizes. AbsenceSoft has solved this problem by developing a cloud-based SaaS platform that is easy to use and flexible as needs evolve. Many of the largest, most reputable, and fastest growing organizations in the United States, ranging in size from 500 to 500,000 employees, have already placed their trust in us. The company’s core values are Results, Innovation, Service, and Teamwork. AbsenceSoft provides equal employment opportunity to all qualified applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, veteran status or disability.

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Understand the total compensation opportunity for Customer Success Manager at companies like ABSENCESOFT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$60,208
$83,828
$72,018
The chart shows total cash compensation for the ABSENCESOFT Customer Success Manager in the United States, which includes base, and annual incentives can vary anywhere from $60,208 to $83,828 with an average total cash compensation of $72,018. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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