ACCELERON PHARMA INC IT Helpdesk Technician Salary in the United States

How much does a IT Helpdesk Technician make at companies like ACCELERON PHARMA INC in the United States? The average salary for IT Helpdesk Technician at companies like ACCELERON PHARMA INC in the United States is $102,017 as of November 27, 2023, but the range typically falls between $87,643 and $116,391. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities2


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What does a IT Helpdesk Technician do at companies like ACCELERON PHARMA INC?

What you’ll be doing?

  • Respond to requests for technical assistance in person, via phone, or electronically.
  • Provisions and deprovisions network and applications accounts using Active Directory, Office 365, and Okta
  • Install software and computer hardware, primarily supporting Microsoft Windows, Office 365, and Lenovo laptops.
  • Setup workstations, including physical installation of computer, dock, monitor, docking station, telephone, and miscellaneous peripherals.
  • Install and upgrade software, update computer hardware including firmware updates, RAM and disk upgrades.
  • Diagnose and resolve technical hardware and software issues, taking ownership of issue resolution, researching solutions as required.
  • Advise users on IT best practice for usage of IT software and hardware.
  • Document and follow standard helpdesk procedures
  • Remediate malware infections, and advise employees following IT best practice, and IT incident management procures.
  • Support mobile devices, including iPhone/iPad and Android
  • Support company audio/video solutions, including digital signage, room schedulers, and video conferencing
  • Administer help desk software, routing tickets and logging all helpdesk interactions timely.
  • Escalate and re-direct problems to the appropriate resource as needed.
  • Help with IT inventory, including procurement duties.

What are we looking for?

  • 1-3 years of help desk experience
  • Proficiency in Windows 10, Office 365, MS Teams, Okta
  • Experience with IT troubleshooting, PC imaging, troubleshooting PC and lab hardware, installing software, and setting up/configuring mobile devices
  • Excellent customer service, team attitude and interpersonal skills
  • Audio/Visual systems support experience a plus
  • Ability to work outside normal business hours if required to include evenings and weekends
  • Ability to lift up to 50lbs

How will you grow with us?

It is an exciting time to work at Acceleron, with our company growth and advancing drug pipeline. You will tackle exciting challenges in a fast-paced environment working with other professionals dedicated to applying our technology to improve the lives of patients with pulmonary disease while helping us to develop new critical initiatives within the pulmonary therapeutic area. Grow in your career and join our team!

Check out IT Helpdesk Technician jobs in Ashburn, Virginia

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GCyber - Arlington, VA

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AXIS Management Group, LLC - Arlington, VA

Tier II Help Desk Analyst

SecuriGence LLC - Arlington, VA

$87,643 Low Average $102,017 High $116,391

Understand the total compensation opportunity for IT Helpdesk Technician at companies like ACCELERON PHARMA INC, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ACCELERON PHARMA INC IT Helpdesk Technician in the United States, which includes base, and annual incentives can vary anywhere from $87,643 to $116,391 with an average total cash compensation of $102,017. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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