How much does a QA AND COMPLIANCE DIRECTOR make at companies like ACCESS: SUPPORTS FOR LIVING in the United States? The average salary for QA AND COMPLIANCE DIRECTOR at companies like ACCESS: SUPPORTS FOR LIVING in the United States is $113,958 as of June 27, 2024, but the range typically falls between $99,887 and $128,029. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities


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View access: supports for living Salary


Location: Middletown, NY

For over 50 years, Access:  Supports for Living has provided a wide range of support and services to individuals,  families and the community with the goal of providing the assistance and resources required for people to live rewarding lives while also improving the health of our communities.  Over 10,000 individuals with physical disabilities, behavioral health challenges or significant medical issues receive services each year that promote independent living, health and happiness.  Additionally, our industrial operations, community habilitation services, pre-vocational training and proactive rehabilitation services enhance the quality of life for both clients and community members.

Position Summary:

The Quality Assurance & Compliance Director supervises the daily QA/QC, Quality Improvement, Regulatory, Safety and Compliance activities that support all corporate operations including reviews, investigations, audits, surveys, process improvement activities, training and risk management.   Ensures compliance with all local, state and federal rules and regulations including but not limited to those mandated by OMH, CMS, DOH, OPWDD, NY State Justice Center and OCFS.
Duties and Responsibilities:
Quality Management
•          Assist the Director of Quality Assurance in ensuring quality related deliverables are achieved across all business segments by assessing gaps, monitoring performance, and working with key leaders to implement solutions.
•          Assist in the development, implementation and evaluation of the annual quality program plan.
•          Work collaboratively with staff and leaders to develop, implement and track quality work plans and plans of correction using lean six sigma and other quality tools. 
•          Assist in developing and implementing strategic communications across departments related to rule changes, audit findings, and regulatory requests by stakeholders.
•          Establish and maintain effective communication and relationships with legal representatives regarding compliance issues, incidents, partnership agreements and contracts.
•          Facilitate the Quality Committees (including:  Incident Management, Compliance Review and Accreditation and Regulatory Compliance, QA subcommittees).  Collect, organize, analyze, prepare and manage quality committee dashboards, agendas, meeting minutes and reports for committees and the Board of Directors.
•          Responsible for policy management, forms management and document archives.
•          Supervises the proactive risk assessment and management process across the organization.
•          Perform other duties, as assigned

Project/Process Improvement

•          Identify opportunities to increase efficiency and standardize daily operations to increase revenue, reduce cost and improve the quality of support and services offered by Access:  Supports for Living.
•          Initiate, provide support and monitor strategic projects managed by Quality Specialists and ancillary staff
•          Ensure that deliverables, deadlines, relevant data and the progress for projects and Rapid Improvement Events are visible and meaningful for all stakeholders.
•          Follow lean six sigma principles to improve flow, reduce waste, create tight connections within and between processes, standardize work and lead with integrity.

Accreditation, Compliance & Incident Management

•          Train and support QA/QC/QI staff for all quality related tasks including Proactive Risk Assessments, A-3 Thinking, Project Management, Gap Analysis, Investigations, Data Analysis, Conducting Experiments, Utilization Reviews, and QA Audits.
•          Attend and participate in internal and external meetings related to quality, regulatory and compliance requirements on behalf of the Director of Quality Assurance, as needed.

Leadership and management
•          Train, supervise and evaluate performance of assigned staff
•          Provide staff with the training, mentoring and resources necessary to carry out their work
•          Ensure adherence to department and organizational standards, policies and procedures
•          Ensure performance goals, expectations and standards are clearly understood by supervised staff
•          Evaluate employees’ performance on an ongoing basis and take appropriate corrective action if needed
•          Perform human resource functions in collaboration with Human Resources

Knowledge, Skills and Abilities Required:

•             Pass a Child Protective Services Clearance
•             Present valid driver’s license and clean driving record
•             Present and maintain a current CPR, First Aid and Blood Borne Pathogens Certification;
•             Use standard office equipment such as computers, phones, photocopiers and fax machines
•             Use moderate to advanced Microsoft Excel, PowerPoint and Access

Required Education/Experience
•             Master’s Degree
         LCSW or LMSW

        At least 5 years of Quality management experience

       At least 2 years of Lean or Lean Six Sigma experience preferred


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$99,887 Low Average $113,958 High $128,029

Understand the total compensation opportunity for QA AND COMPLIANCE DIRECTOR at companies like ACCESS: SUPPORTS FOR LIVING, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ACCESS: SUPPORTS FOR LIVING QA AND COMPLIANCE DIRECTOR in the United States, which includes base, and annual incentives can vary anywhere from $99,887 to $128,029 with an average total cash compensation of $113,958. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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