ACCESS: SUPPORTS FOR LIVING QA Specialist Salary in the United States

Location: Middletown, NY

Organization Overview:

For over 50 years, Access:  Supports for Living has provided assistance and resources to the Hudson Valley community.  Over 10,000 individuals with physical disabilities, behavioral health challenges or significant medical issues receive services each year that promote independent living, health and happiness.  Additionally, our industrial operations, community habilitation services, pre-vocational training and proactive rehabilitation services enhance the quality of life for both clients and community members.

Position Summary:

The Quality Specialist completes daily QA/QC, Quality Improvement, Regulatory, Safety and Compliance activities that support all corporate operations including incident reviews, investigations, audits, surveys, process improvement activities, training and risk management.  They will evaluate and assist teams to maintain compliance with all local, state and federal rules and regulations including but not limited to those mandated by OMH, CMS, DOH, OPWDD, NY State Justice Center and OCFS.

Duties and Responsibilities:

Quality and Risk Management

•       In conjunction with program leadership, completes incident investigations and completes all necessary documentation for regulatory compliance.  Works closely with program leadership to identify containment actions, root causes, improvement opportunities and assist the programs with implementing changes to protocols, procedures and standard work.

•          Assist the Director of QA/Compliance with ensuring quality related deliverables are achieved by assessing gaps, monitoring performance and working with key leaders to implement solutions.

•          Assist in the development, implementation and evaluation of the annual quality program plan for assigned business segment

•          Work collaboratively with staff and leaders to develop, implement and track quality work plans and plans of correction using lean six sigma and other quality tools. 

•          As the Subject Matter Expert (SME) for the business segment, train staff on current and new policies and regulations as needed.

•          Establish and maintain effective communication and relationships with assigned business segment.

•          Assist in the facilitation of the Quality Committees (including:  Incident Management, Compliance Review, Accreditation and Regulatory Compliance Committees, QA subcommittees).  Provide data and inputs to dashboards, reports and the Board of Directors.

•          Assist assigned business segment with policy management, forms management and document archive determinations.

•          Facilitates Proactive Risk Assessments and helps teams develop written Action Plans

•          Perform other quality duties, as assigned

Project/Process Improvement

•          Facilitate Rapid Improvement Events, the implementation of Daily Management Systems, A3 Projects and other process improvement activities to increase efficiency and standardize daily operations to increase revenue, reduce cost and improve the quality of support and services offered by Access:  Supports for Living.

• Serve as the trainer for Quality Elements and Functions for assigned business segment. 

•          Ensure that deliverables, deadlines, relevant data and the progress for projects and Rapid Improvement Events are visible and meaningful for all stakeholders.

•          Follow lean six sigma principles to improve flow, reduce waste, create tight connections within and between processes, standardize work and create an organization of high reliability.

Regulatory Compliance, Accreditation and Safety

•       Assist in organizing and managing external reviews across the organization.  This includes accreditation surveys (CARF, ISO 9000, etc.), managing mock surveys, conducting drills, completing audits, reviews and investigations.

• Serve on agency-wide committees for improving safety, security and emergency management, as assigned

•          Attend and participate in internal and external meetings related to quality, regulatory and compliance requirements on behalf of the Director of Quality Assurance, as needed.

Leadership

•          Lead by example- with integrity, maturity and professionalism

•          Escalate issues appropriately

•          Excellent verbal and written communication skills

• Work collaboratively with all members of a team.  Be able to engage staff from front line to Executive levels professionally and effectively.

• Excellent organizational skills

• Self motivated and proactive

Knowledge, Skills and Abilities Required:

Must be able to:

•       Pass background check

•             Pass a Child Protective Services Clearance

•         Pass a drug and alcohol screening

•             Present valid driver’s license and clean driving record

•             Present and maintain a current CPR, First Aid and Blood Borne Pathogens Certification;

•             Use standard office equipment such as computers, phones, photocopiers and fax machines

•             Use moderate to advanced Microsoft Excel, Powerpoint and Access

Required Education/Experience

•             Bachelor’s  Degree

•         At least 3 years of Quality Management, Incident Management, Compliance, Investigative and/or Direct Care experience

  
  

•        Knowledge of Lean Six Sigma preferred.  Must be willing to earn Lean Six Sigma Certification.

  
  

• Moderate to expert skills in Microsoft Office tools (Powerpoint, Excel –including pivot tables, Macros, etc., Word, Access)